PATIENT FLOW MANAGER, HOSPITAL

Job Summary As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and on‑site Patient Transporters within a hospital setting. Key Responsibilities Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics. Determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity. Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate. Ensures compliance with all regulatory agencies including Federal, State, JCAHO, OSHA, and CDC. Orients, trains, and develops all personnel such as dispatchers, trainers, transporters, couriers, drivers, and elevator operators. Assists unit director in achieving financial objectives, ensures department operates within budget, and controls departmental expenses. Performs other duties as assigned. Qualifications Management experience in a hospital environment and/or patient transportation is preferred. Strong experience in patient services, customer service, guest relations, or hospitality. Analytical ability to interpret statistical data and distinguish trends influencing operational activity. Basic computer skills with Windows OS; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution. Associate’s degree is preferred. Equal Employment Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Reasonable Accommodation Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change essential functions of the job based on business necessity. Background Screening Certain positions may require Florida Level 2 background screening. Details: Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Additional Information Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, see wage transparency information at Applications are accepted on an ongoing basis. Touchpoint maintains a drug‑free workplace. #J-18808-Ljbffr TouchPoint Support Services