PATIENT FLOW MANAGER, HOSPITAL

Select how often (in days) to receive an alert: TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and on sitre Patient Transporters within a hospital setting. Key Responsibilities: Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses Performs other duties as assigned Qualifications: Management experience in hospital environment and/or patient transportation is preferred Strong patient services, customer service, guest relations, or hospitality experience Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues Associate’s degree is preferred TouchPoint is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Touchpoint are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Touchpoint maintains a drugfree workplace. #J-18808-Ljbffr Compass Group USA