Senior Director, AI Enablement and Transformation

Role Description

The Senior Director, AI Enablement & Transformation is a senior leadership role within the Technology Services organization responsible for defining and driving the strategic transformation roadmap across IT Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering. This role serves as a key leader in modernizing Technology Services by establishing long-term strategy, guiding architectural direction, aligning transformation initiatives to business objectives, and ensuring successful execution across multiple technology domains.

The Senior Director partners closely with technology leaders, Principal Architects, program managers, and enterprise stakeholders to translate strategic objectives into measurable outcomes that improve operational efficiency, reliability, scalability, service quality, and organizational effectiveness. As part of advancing Technology Services capabilities, the role evaluates and responsibly leverages emerging technologies, including Artificial Intelligence (AI), Generative AI, automation, and data-driven insights, to accelerate transformation and drive business value.

Location

This is a remote opportunity open to candidates located in the U.S.

Main Responsibilities

• Define and drive the Technology Services transformation strategy across Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering, aligning priorities with organizational and enterprise objectives.
• Develop and maintain multi-year transformation roadmaps with clear milestones, success metrics, business outcomes, and value realization targets.
• Partner with technology leaders, Principal Architects, and program managers to identify modernization opportunities and define target-state architectures, technology patterns, operating models, and transformation priorities.
• Translate strategic objectives into executable initiatives and team-level workstreams, ensuring roadmap goals are incorporated into delivery plans and technology backlogs.
• Establish governance processes, executive reporting, and review cadences to monitor progress, manage dependencies, address risks, and ensure accountability for transformation outcomes.
• Serve as a trusted advisor to senior technology leaders on modernization strategies, technology investments, operating model evolution, and organizational change initiatives.
• Collaborate with Enterprise Architecture, AI Platform, AI Governance, Security, Privacy, and other shared-services teams to ensure alignment with enterprise standards, architectural principles, governance requirements, and security expectations.
• Promote the responsible use of AI, Generative AI, automation, analytics, and other emerging technologies to improve operational efficiency, service reliability, workforce productivity, and decision-making.
• Evaluate industry trends and emerging technologies to identify opportunities that accelerate innovation and enhance Technology Services capabilities.
• Build alignment and influence across stakeholder groups without direct authority while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 12 years of experience in technology leadership roles within enterprise IT, infrastructure, cloud, platform, or operations environments.
• 5 years of experience leading large-scale technology strategy, architecture, or transformation initiatives.
• Demonstrated ability to define strategy and translate it into roadmaps, milestones, and measurable outcomes, with executive-level reporting.
• Proven experience influencing senior stakeholders and driving alignment across multiple technology organizations without direct authority.
• Hands-on experience prototyping, piloting, or operationalizing AI / Generative AI solutions, with working knowledge of model lifecycle considerations (evaluation, monitoring, and responsible use).
• Strong understanding of enterprise architecture principles and experience partnering with senior architects.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $174,876 - $233,168 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $183,621 - $244,827 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $192,364 - $256,486 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.