Operations Manager - Business Insurance

Job ID: R_360763Company: Marsh McLennanLocation: 6160 Golden Hills Drive, Golden Hills II, Golden Valley, MN 55416, United States of AmericaJob Type: RegularCategory: Customer ServicesIndustry: Real EstateSalary: 95000Posted Date: 2026-07-31Operations Manager – Business Insurance Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Manager at MMA.Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).A day in the life. As our Operations Manager on the Business Insurance team, you will provide leadership and supervision to the service team, ensuring the retention and development of high-quality employees. You will execute departmental objectives in alignment with overall business strategies and goals. You will also assist Business Insurance department managers with the development and auditing of processes and procedures, as well as the onboarding and training of new and existing employees.Our future colleague.We’d love to meet you if your professional track record includes these skills:Bachelor’s degree in related field or 7 years’ insurance experience including knowledge of business insurance lines for sales, service, or underwriting perspective required. Must be detailed with excellent organizational and time management skills.Good interpersonal skills and high sense of urgency.Excellent written and verbal communication (public speaking required). Prior success and experience in managing change in a fast paced environment.Ability to effectively build and maintain positive working relationships with management and peers.These additional qualifications are a plus, but not required to apply:Previous management experience preferred.We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesTo learn more about a career at MMA, check out our website or flip through our recruiting brochure.Follow us on social media to meet our colleagues and see what makes us tick:InstagramFacebookXLinkedInWho you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.#MMAUMW#LI-Hybrid#MMABIThe applicable base salary range for this role is $64,700 to $120,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Skillsbusiness insuranceleadershiporganizational skillstime managementinterpersonal skillscommunication skillspublic speakingchange managementemployee trainingprocess developmentteam managementfast-paced environment