Customer Service Representative

Customer Service Agent - Urgently hiring in Columbus! Job Title: Customer Service Representative Pay: $18.50 /hr Hours: 8 AM - 4:30 PM Start Date: ASAP Looking for a fulfilling opportunity where you can make a difference? Join a dynamic and supportive team as a temporary Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day. What You'll Do Responding to customer inquiries via chat and email with professionalism and empathy Efficiently resolving product, order, shipping, and return issues, while escalating complex problems as needed Advising customers on return and warranty processes, providing solutions, and processing replacements if applicable Communicating trends, issues, and customer insights to the broader team to help inform improvements Cross-selling or referring products and services to enhance customer experience and drive brand loyalty What You'll Bring 1-2 years of customer service experience (chat and email support); e-commerce experience is a plus Strong research, troubleshooting, and problem-solving skills Proficiency in Microsoft Office and general administrative tasks A professional, positive, and supportive demeanor, especially in challenging interactions Why Join Us in Columbus? Be part of a supportive team culture in a fast-paced environment Gain valuable experience in the field and make a meaningful impact Enjoy affordable health and prescription coverage with no waiting period Location & Schedule This temporary customer service position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime. #J-18808-Ljbffr