Accounts Receivable & Collections Specialist

Benefits: Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Flexible schedule Collections & Accounts Receivable Specialist Job Type: Full-Time, Non-Exempt, Hourly Location: Winston-Salem, NC – in office Compensation: $24-$28 per hour, plus quarterly bonus potential Reports to: General Manager Why Paul Davis? Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win. Our Vision: To provide extraordinary care while serving people in their time of need. Our Mission: To provide opportunities for Great People to deliver Best in Class Results. Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win. Position Summary Paul Davis Restoration is seeking an experienced Collections & Accounts Receivable Specialist to oversee incoming payment processing, payment-related follow-up, and the collection of outstanding receivables. Experience in construction, restoration, insurance claims, or another project-based industry is strongly preferred. To be successful in this role, candidates must understand that collections work requires professionalism, accuracy, persistence, and ownership. This individual must be comfortable coordinating payments across multiple parties, navigating sensitive customer situations, explaining contractual payment obligations, and escalating accounts when standard collection efforts are unsuccessful. Key Responsibilities Serve as the primary point of coordination for accounts receivable collections and payment resolution. Process and accurately apply incoming customer, insurance carrier, mortgage company, and third-party payments. Manage payment-related communication, follow-up, research, and resolution across multiple payment platforms. Manage assigned receivables from initial invoicing through collection and final account closure. Review aging reports and prioritize accounts based on balance, age, risk, and applicable deadlines. Contact homeowners, insurance carriers, mortgage companies, property managers, and other responsible parties regarding payments and outstanding balances. Track insurance proceeds, mortgage endorsements, third-party disbursements, and customer payment obligations. Reconcile contracts, estimates, invoices, payments, deductibles, change orders, credits, and disputed balances. Maintain detailed account notes, payment commitments, supporting documentation, and follow-up schedules. Partner with project managers, accounting, and leadership to resolve billing, documentation, or completion issues affecting payment. Prepare and issue collection notices, demand letters, and notices of intent to lien-completed in accordance with applicable law, company policy, and authorization from leadership or designated legal counsel. Track and coordinate residential or mechanics’ lien requirements and filing deadlines. Prepare documentation for collection agencies, legal counsel, and small claims court proceedings. Assist with small claims filings, exhibits, judgments, and post-judgment follow-up as authorized. Recommend accounts for payment arrangements, liens, outside collections, legal review, settlement, or write-off. Support company goals related to cash flow, Days Sales Outstanding, and the reduction of aged receivables. Required Qualifications Associate or bachelor’s degree in accounting, finance, business administration, legal studies, or a related field; equivalent proven experience will be considered. Demonstrated accounts receivable and collections experience, including payment reconciliation from multiple sources and escalated collection efforts (2-3 years). Working knowledge of demand letters, residential or mechanics’ liens, and small claims court processes. Strong negotiation, conflict-resolution, and account-reconciliation skills. Ability to manage difficult conversations with empathy, confidence, and appropriate urgency. Proficiency with Microsoft Office and the ability to learn accounting, CRM, and project management systems. Preferred Qualifications: Construction, restoration, property services, insurance claims, or project-based billing experience is strongly preferred. Familiarity with North Carolina lien and small claims procedures is preferred. Ability to learn and manage customer, insurance carrier, mortgage company, and third-party payment platforms. Ability to review contracts, invoices, payment histories, and supporting project documentation. Professional and persuasive written and verbal communication. Strong organization, attention to detail, follow-through, and deadline management. Team Compensation and Benefits: Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities Monthly cross-training opportunities to advance your career Paid training Health, dental and vision insurance 401K with company match Referral program Great culture and team dynamic Working Conditions and Physical Requirements: In-office working environment based out of Winston Salem location. Ability to sit at a desk/work on computer for majority of workday Occasionally lift up to 20 pounds as needed Pre-Employment Testing: As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening. Relocation: Paul Davis Triad-West does not offer relocation assistance. Candidates must currently reside within a reasonable commuting distance of the hiring location(s), as this is not a remote or relocation-supported position. If an offer is extended and accepted, all relocation costs and logistics are the sole responsibility of the candidate. Paul Davis Restoration is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodation is available to qualified individuals with disabilities during the application and employment process, as required by all applicable law(s).