Senior Cargo/Sales Reservation Agent - ORD

Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always fly better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast‑paced team where your ideas and relationship‑building skills will directly shape employee experience across our global workforce. Responsibilities Selectively accept reservations and regularly update the reservation system in the respective shifts, attending to customers and their complaints. Accept reservations up to final destinations using independent judgement, considering all parameters such as density mix, loadability, commercially important cargo and traffic trends to obtain optimum yield. Attend to customers and their complaints diligently, initiating tracer action and follow‑up to maintain high service levels. Compile statistics relating to reservation trends, transfer connections, yield and seasonal variations to provide management with relevant information. Quote rates and answer queries on flight, schedule, tariff and shipment status to provide service to customers. Create and update import and departure records, and inform customers with relevant post‑flight status of their shipments to provide accurate information to network stations. Qualifications Must have knowledge of typing, telex and cargo IMP. Must have worked in a cargo and mail unit of an international airport, airline or GSA/agency for a minimum of 3 years. Conversant with computerised reservation of cargo; experience with the SITA Fast IV system is a distinct advantage. Completed Basic Cargo and Cargo & Mail Handling courses. Benefits We offer an attractive salary ranging from $50,820 to $72,600, along with travel benefits exclusive to our industry, including discounts on flights and hotel stays worldwide. #J-18808-Ljbffr Emirates