Customer Care Representative

Our client, a leading organization in the insurance industry, is seeking a Customer Care Representative to join their team. As a Customer Care Representative, you will be part of the Customer Service Department supporting the insurance services team. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Customer Care Representative

Location: North Kingstown, RI

Hours of Operation: 8am-8pm
Onsite Schedule: 6 weeks in office for training; Up to 5 times per month after training


Pay Rate: $17.00/hr

What's the Job?

• Respond to inbound inquiries regarding insurance coverage submitted by association members through various channels
• Assist clients with enrollment processes and servicing policies effectively
• Make outbound calls to follow up on prospects, telemarketing efforts, and service questions requiring research
• Perform administrative tasks such as preparing memorandums and letters related to sales and service inquiries
• Build and maintain positive relationships with customers, team members, and carriers, providing detailed explanations of products and policies

What's Needed?

• High School diploma or equivalent; or three to five years of related experience and/or training
• Experience in a call center environment is required
• Knowledge of customer service principles, insurance lines of business, and sales techniques
• Effective oral and written communication skills, along with personal computer proficiency
• Ability to adapt to new work methods, policies, and ongoing change while working within company culture

What's in it for me?

• Opportunities to develop your skills in a supportive environment
• Engage in meaningful work supporting clients with insurance needs
• Work within a diverse and inclusive team committed to your success
• Potential for hybrid work schedule after initial training period

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.