Client Care Manager

Client Care ManagerThe Client Care Manager reports directly to the Owners and is responsible for helping guide the client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the office to enhance client satisfaction and revenue growth.Qualifications:Two years supervisory or management experience in home care or other health-related setting (preferred)Exceptional customer service skillsPossess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive servicesProficiency in computer skills (Google Suite, Excel, PowerPoint, etc)Knowledge of scheduling software (AxisCare or similar) and CRM as well as AI (preferred)Well-honed time management skillsExemplary communication skills, both verbal and writtenEssential Duties and Responsibilities:Care consultationsClient communicationHome/Quality Assurance visitsCustomer service, including service recovery challengesWork collaboratively with the officeHelp with inbound calls from both clients and care professionalsSupport with Referral partners/marketing events as neededRecommend additional service hours when neededWillingness to help as needed after hours and on weekendsWeekly reporting of accountabilitiesThis job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.Benefits Includes:• Competitive pay• Bonus structure with significant upside potential• Health, dental, and vision• IRA with employer matchIf you have a sincere desire to change lives, help others and possess a strong work ethic founded on excellence, dependability, and integrity, apply today.