Administrative Assistant/Rental Agent

Job Description

Job Description

We are seeking an Administrative Assistant/Rental Agent to join our team! You will perform clerical and administrative functions in order to drive company success. This role is somewhat of a dual role for the time being. You'd be doing a mix of customer service and administrative tasks, roughly an 80/20 mix of both. You are working in the front office of our business dealing with walk-in customers, answering phones, communicating via e-mail and text (from your computer), but there's also some amount of administrative (light accounting, paperwork, etc) that goes along with it. Our lobby doesn't have too many people in it at one time usually, however we do take a lot of phone calls.  You won't be alone in answering the phone though, our communications are manned by 4 different people (you will be primary on phone calls though), so you will always have help if you're busy or overloaded. We're a rapidly growing company so the role would come with a fair bit of learning, and growing/changing as time goes on. We offer a relatively flexible work environment and a good environment to learn about a growing business.

We're willing to train the right person. The last person in this role was someone fresh out of college with very little experience who did very well and we taught him everything. He's going back to school and, despite our offers to keep him, further education is the right choice for him.

We would like someone that works very well with others and is easy going. We have a very calm, non-conflict work environment and we very much strive to keep it that way.

Responsibilities:

• Greet and onboard existing/new customers
• Answer inbound telephone calls and text messages
• Perform light accounting tasks such as entering invoices, credit card receipts, reconciling vendor accounts, etc.
• Be a liaison between our rental customer and the mechanics to help them get repairs completed rapidly and efficiently
• Inspect ready rental vehicles for cleanliness and readiness
• Assess and qualify potential customers

Qualifications:

• Previous experience handling customer service via phone, bonus if you've got online customer service experience as well
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• ​Strong organizational skills
• Good computer skills
• Experience in a fast paced work environment
• Being able to type above 60 WPM a plus!