Key Account Onboarding Specialist [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Onboarding Specialist based in the United States.

This role focuses on leading the onboarding and implementation of large, high-value client accounts in a complex, multi-client environment.
You will act as the primary point of contact for key stakeholders, ensuring a smooth transition from sale to active service.
The position requires strong analytical thinking to interpret client requirements and translate them into tailored operational solutions.
You will coordinate cross-functional activities to ensure accurate, timely, and compliant onboarding execution.
This is a highly client-facing role that blends operations, problem-solving, and relationship management.
You will also contribute to process improvements that enhance efficiency and overall client satisfaction.
The environment is fast-paced, detail-oriented, and centered on delivering high-quality outcomes for strategic accounts.

Accountabilities:

• Manage onboarding and implementation of large and complex client accounts, ensuring seamless execution from start to finish.
• Serve as the dedicated point of contact for key clients, addressing needs, expectations, and escalations.
• Analyze client requirements and design tailored onboarding and operational solutions.
• Oversee eligibility updates, qualified life events, and administrative processes with accuracy and compliance.
• Lead implementation meetings with clients and stakeholders to align on timelines, deliverables, and outcomes.
• Coordinate cross-functional teams to ensure smooth delivery of onboarding activities.
• Identify operational challenges and contribute to continuous process improvement initiatives.
• Support system testing, enhancements, and rollout activities as needed.

Requirements:

• Bachelor’s degree in Business, Insurance, or a related field preferred.
• 3–5 years of experience in insurance operations, banking, client onboarding, or similar fields.
• Strong understanding of administrative processes and operational workflows.
• Experience working with eligibility files or EDI/file feed processes is a plus.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication skills, both written and verbal, with a client-focused mindset.
• Ability to work independently, make decisions, and solve complex operational issues.

Benefits:

• Comprehensive medical, dental, and vision insurance coverage.
• Paid parental leave and generous family support programs.
• Life insurance and disability coverage provided by the employer.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Retirement savings plan to support long-term financial goals.
• Paid time off, holidays, and dedicated wellness days.
• Volunteer time off to support nonprofit and community initiatives.
• Employee Assistance Program (EAP) for personal and professional support.
• Remote work flexibility within the United States.
• Ongoing training, development, and career advancement opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.