Remote Healthcare Member Services Representative

Make a Difference in Healthcare from Home! Are you a customer-focused professional with a passion for helping others navigate their healthcare journey? We are seeking enthusiastic and dedicated individuals to join our team as Remote Healthcare Member Services Representatives. This is your chance to provide essential support to members while working from the comfort of your home office.

The Role As the first point of contact for our members, you will provide exceptional service and support using cutting-edge technology. You will act as a primary resource to answer questions, resolve complex issues, and ensure every member has a positive, seamless experience.

Location: 100% Remote (Must reside within 1 hour of Renton, WA or Spokane, WA) Compensation: $21.62 per hour

Start Date: Pending July or August Start

What You Will Be Doing:

• High-Volume Engagement: Respond to incoming calls with professionalism and empathy.
• Member Advocacy: Assist members with benefit questions, ID card orders, eligibility, billing inquiries, and payment processing.
• Data Integrity: Perform heavy data entry, updating patient profiles and demographics with 100% accuracy.
• Documentation & Compliance: Track all interactions across dual screens, ensuring strict adherence to healthcare privacy and compliance standards.

Training & Work Schedule:

• Comprehensive Training (12 Weeks): Hours fluctuate between Monday–Friday, 8:00 AM – 4:30 PM PST and 8:30 AM – 5:00 PM PST.
• Post-Training Schedule: You will be assigned a set schedule between 8:00 AM and 8:00 PM PST (Monday–Sunday).
• Weekend Requirement: Must be available to work weekends. You will always have two days off per week.

Candidate Requirements:

• Experience: 6+ months of Call Center experience (or 2+ years of high-level Customer Service experience).
• Technical Skills: Ability to navigate multiple systems and screens simultaneously.
• Home Office: Must have a quiet, dedicated workspace with reliable internet.
• Geography: Must live within a 1-hour radius of our offices in Renton (98937) or Spokane (99210) to attend occasional meetings or equipment support.
• Testing: Candidates must pass a required skills assessment.
• Knowledge: Prior healthcare industry knowledge is a plus but not required.

Why Join Us? This is a career-oriented role within a major healthcare network that offers a clear path for professional growth and the opportunity to help people every single day.

Apply today to secure your spot in our May 18th training class!