Benefit Programs Supervisor

Title Description- This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. General Work Tasks (Illustrative Only) –

• Provides administrative and programmatic supervision to staff;
• Reviews case management plans to include quality assurance of case management

services; * Develops written guidelines for delivery of case management services; assigns caseloads to staff;

• Coordinates and monitors activities of staff;
• Holds individual and group conferences to review cases and problems;
• Reviews case records and evaluates performance of staff members and

recommends indicated action; * Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;

• Represents staff needs to senior management team;
• Prepares and implements internal operating policies and procedures;
• Interprets regulation, policy and other program information changes to staff;

trains new employees in areas such as agency policy, department procedures and agency or government regulations;

• Determines staffing needs and makes recommendations to management;
• Maintains records and prepares regular and special reports;
• Participates in developing and implementing agency administrative policy;
• Makes decisions on controversial cases or presents them for higher level

action;

• Authorizes emergency assistance for applicants/recipients;
• Serves in a liaison capacity to other agencies and groups;
• Monitors program expenditures;
• Meets with community groups to discuss programs and resources and

develops/maintains cooperative relationships with public and private entities;

• Assigns caseloads to staff; and
• May act for the Director of Social Services as designated.

Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs. Education and Experience- Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Experience determining initial and ongoing eligibility for the TANF program using VACMS; Demonstrated ability to determine & re-determine eligibility for benefits. Completion of required Benefit Programs training. Preferred Qualifications: Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Application/resume for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered application/resume will not be accepted. This website will provide a confirmation receipt when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Please refer to your RMS account for the status of your application/resume for this position.