Business Analysis Manager - Salesforce CRM Analytics

At T-Mobile, we invest in you! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're unstoppable for our employees! Locations: This position must be located in Bellevue, WA; Overland Park, KS; New York, NY; or Frisco, TX. It is not a remote role; it requires a hybrid schedule with at least 3 days a week in the office. Job description: This role supports strategic and operational decision‑making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modelling and analysis for business improvements. Success is measured by the accuracy and impact of insights that inform resource prioritization and performance benchmarks. The work influences organizational strategies and enhances customer experience through data‑driven solutions. The role requires Salesforce CRM Analytics knowledge and experience with data visualisation and report building. Job Responsibilities Provide insights and recommendations that optimise business experiences through cross‑functional collaboration and data analysis Develop and maintain data and Salesforce CRM Analytics reporting solutions, including dashboards, reports, and self‑service tools to support enterprise goals Apply analytical and modelling techniques to support decision‑making and resource prioritization across the organisation Participate in the design and administration of reporting structures and interfaces for standardised use across teams Carry out other duties/projects as assigned by business management as needed Education and Work Experience Bachelor’s degree plus 5 years of related work experience OR advanced degree with 3 years of related experience (Required) Acceptable areas of study include data analysis, data science, similar quantitative fields or equivalent practical experience (Required) 4‑7 years of working experience solving analytical problems using quantitative approaches (Required) 4‑7 years of working experience reporting and analysing performance & data visualisation (Salesforce CRM Analytics, Tableau, Power BI, etc.) (Required) 4‑7 years of working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required) Experience with Python, R, Go or similar statistics or data science language preferred (Preferred) Telecommunications experience preferred (Preferred) Knowledge, Skills and Abilities Business Acumen (Required) Dashboard Development (Required) Data Analysis (Required) Data Storytelling (Required) Executive Presence (Required) Financial Modelling (Required) People Management (Required) Project Management (Required) Stakeholder Management (Required) Strategic Thinking (Required) At least 18 years of age Legally authorised to work in the United States Compensation Base Pay Range: $77,900 - $140,500 Corporate Bonus Target: 15% At T-Mobile, our benefits exemplify the spirit of One Team, Together! We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance and access to commuter and transit programs. Eligible employees can also receive additional discounts and programs. Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn't have a corporate ladder – it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's a shared drive to aim high that drives our business and culture forward. By applying for this opportunity, you're living our values while investing in your career growth – we applaud you. You're unstoppable! Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.