Office Assistant

Office AssistantJoin a dynamic team dedicated to providing a premier ice sports experience. At the Islanders Ice Center, you'll be part of a vibrant community that values teamwork, safety, and a passion for the game.Overview: The office assistant plays a critical role in the customer service experience at Islanders Ice Center facilities. This position is responsible for performing the highest level of customer service, operating Point-Of-Sale software, answering phones, assisting customers with skate rental needs, programming questions and other duties as assigned. Must be able to work early mornings, late nights, weekends and holidays. Essential functions:Empowered to insure the highest level of customer service under all circumstances and work with other staff members so that they do the sameBe knowledgeable about all programs and services at the arenaCandidates should be friendly and hard working with customer service experience; have good communication skillsPerform all customer service functions including class registration, public session, freestyle and open hockey admission, answering of telephones, and assisting with skate rental as neededAssist with administration of all skating and hockey programs including freestyle and open hockey attendance audits, creation of badges and attendance sheets for skating programs, and medical information for summer camp participantsCreate and edit marketing materials for public skate, skating and hockey programs, and freestyleAssist in training other office staff members.Uphold/enforce policies and procedures regarding customer credits and refunds for programs not attendedHave knowledge and training in First Aid and CPR and insure that safety practices are followed at the arenaQualifications:Candidates should be friendly and hard working with customer service experience; have good communication skills.Knowledge and experience with Microsoft Suite Programs, Google Sheets and other word processing programsStrong writing skillsExperience with POS Software and Microsoft Office 360 ProgramsPhysical Requirements:Ability to stand, walk, lift, bend, and move for extended periods during a shift.Ability to lift and carry up to 20 pounds.Comfortable working in varying temperatures, including cold rink environments.Work Location: In person. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.