Manager, Site Innovation & Operations, NA Ecommerce

Job Title Manager, Site Innovation & Operations, NA Ecommerce Primary Purpose Lead the execution of a best-in-class product discovery experience, partnering with Digital Product, Design, UX and eComm teams to deliver a seamless, clear path to purchase. Own end-to-end discovery performance, driving innovation across Search, PLP, and Navigation to enhance findability, engagement, and conversion. Responsibilities Influence and collaborate on the product discovery innovation roadmap, workstream and execution Shape and drive execution of the discovery roadmap, aligned to business priorities and customer needs Lead the Search, PLP and Navigation innovation workstream, shaping the vision to drive conversion, engagement, and findability Own end-to-end delivery of initiatives, ensuring accountability to timelines, quality standards, and successful implementation (BAT) Ensure a high-quality discovery experience by identifying gaps and friction points and driving improvements Drive performance through data insights, and continuous optimization of discovery experience Own reporting on discovery performance, translating data into clear actions and insights Leverage customer insights, behavior, and competitive analysis to inform strategy and identify opportunities Conduct regular competitive analysis to enable ongoing innovation and inform roadmap Drive test‑and‑learn initiatives to continuously optimize discovery experiences Lead cross‑functional execution to deliver scalable, customer‑first discovery solutions Partner cross‑functionally with Digital Product, Ecom, UX and Testing to drive alignment and execution Influence partners to align on priorities and deliver customer‑first outcomes, driving clarity, ownership and accountability across teams Clearly communicate strategy, insights and progress to stakeholders, proactively identifying risks and dependencies Qualifications Bachelor's degree with a minimum of 5‑7 years of professional experience in eCommerce Passion for eCommerce is a must, with a strong pulse on the digital product competitive landscape Outstanding attention to detail and accuracy required; a thirst for learning and success Excellent communication skills and team‑oriented mindset Flexible and adaptive to changing priorities; able to organize, multi‑task and prioritize workload to meet deadlines Ability to effectively interact with team members and cross‑functional network across all levels Demonstrate strong logical analysis and problem‑solving skills Must have strong Excel skills (e.g., knowledge of VLOOKUPs and pivot tables) Proficient with Google Analytics, Tableau & knowledge of digital KPIs Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $90,000.00‑$100,000.00 Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please visit Tapestry, Inc. #J-18808-Ljbffr Tapestry