Senior House Manager

Senior House Manager – Concert Operations The Senior House Manager leads front‑of‑house operations for iconic spaces such as the Berklee Performance Center and Boston Conservatory Mainstage, ensuring exceptional, safe, and welcoming experiences for patrons, students, and performers. Key Responsibilities Serve as the primary front‑of‑house manager for major performances, coordinating logistics with promoters, production managers, and security and acting as the single point of contact during events. Hire, train, schedule, and mentor a team of approximately 50 student ushers and the Senior Usher Team, supporting student growth and maintaining a collaborative workplace culture. Enforce safety regulations, manage emergency response procedures, and maintain familiarity with ADA standards to guarantee an accessible environment for all guests. Build show information sheets, manage ticketing scanners, oversee merchandise setups, and utilize digital tools (Workday, Slack, When2Work) to streamline venue workflows. Required Qualifications Five years of experience in theater operations and house management, with a solid grasp of venue maintenance and guest services. Proven supervisory skills and a strong interest in mentoring student workers. Exceptional calm under pressure and expertise in crowd management and emergency protocols. Tech‑savviness, including experience with database management (e.g., FileMaker Pro) and scheduling software. Flexibility to work nights, weekends, and holidays aligned with the performance calendar. Culture & Benefits Berklee fosters a vibrant, inclusive workplace that celebrates diverse perspectives and honors work‑life balance. Employees enjoy a deeply creative environment and a robust benefits package designed to support holistic well‑being and professional growth. Hiring range: $56,000 to $75,000; salary depends on relevant experience and education. Equal Employment Opportunity Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at View email address on click.appcast.io or call View phone number on click.appcast.io. Eligibility Currently enrolled Berklee students are not permitted to apply for staff or faculty positions. Employee Type Staff #J-18808-Ljbffr Berklee College of Music