DHS Case Reviewer

Job Description

Job Description

Join a Company Where Your Work Makes a Difference

At ISN , we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies , ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

We believe great employees deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

Position Summary

The Case Reviewer serves as a quality control resource responsible for reviewing Reports of Investigation and supporting documentation submitted by Investigators and Record Searchers. This position ensures investigative work products meet customer requirements for accuracy, completeness, timeliness, and compliance before submission to the government.

The Case Reviewer works closely with field staff to provide guidance on investigative requirements, identify trends and deficiencies, and support continuous improvement initiatives across the program.

Security Clearance: Active favorable adjudicated T5, T5R or HT

DHS experience highly desired

Flexible work location, Remote-friendly

Key Responsibilities

• Review investigative reports, interviews, and record checks for accuracy, completeness, and compliance.
• Ensure all work products meet customer and contract requirements prior to submission.
• Partner with Investigators and Record Searchers to clarify requirements and resolve deficiencies.
• Provide coaching and guidance regarding investigative standards and documentation requirements.
• Identify recurring trends, errors, omissions, and quality concerns.
• Collaborate with Quality Assurance personnel to develop educational and corrective action initiatives.
• Support continuous improvement efforts to enhance overall program quality.
• Maintain established quality, timeliness, and production standards.
• Assist management with quality reporting and trend analysis.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace . All candidates must successfully complete a pre-employment background investigation prior to starting employment.