Healthcare Customer Service Representative

Supporting patients and healthcare stakeholders, the full-time remote Healthcare Customer Service Representative will provide professional customer service via phone, email, and chat while assisting with healthcare program navigation and inquiries. Key responsibilities Provide inbound and outbound customer service to assist patients, caregivers, and healthcare providers with various requests and program-related needs Utilize active listening and problem-solving skills to address customer inquiries and troubleshoot basic technical issues Document customer interactions accurately while adhering to privacy standards and company policies Required qualifications High school diploma or equivalent and at least one year of customer service experience Ability to work independently in a remote contact center environment Familiarity with healthcare, pharmacy, or patient services is preferred Previous remote work experience is advantageous Strong communication skills and proficiency in using multiple computer applications and systems