Senior Vice President and Chief Operating Officer

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reporting to the President of Lahey Clinic, the Chief Operating Officer (COO) is a senior vice president responsible for leading and executing organizational strategy and overseeing day-to-day operations. The COO ensures alignment with Lahey’s goals by delivering a high-quality, patient-centered care experience supported by safe, efficient, and effective operations. Working closely with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. This role requires regular communication with the President regarding major initiatives, operational performance, and issues affecting the health system, community, or institutional direction. The COO leads the Senior Leadership Team in operational execution, strategic and operational planning, and goal setting. The role ensures strong collaboration across departments and clinical areas throughout Beth Israel Lahey Health (BILH) to enhance patient satisfaction, clinical quality, and operational efficiency. The COO also fosters a culture of accountability, teamwork, engagement, and continuous improvement. The ideal candidate is an experienced, collaborative leader with deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, and a track record of inspiring innovation and high performance.

Primary Responsibilities

Within the first year, align with BILH strategy to define next steps for organizational design across Lahey Clinic and BILH Build credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement Establish strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments Develop a deep understanding of Lahey, BILH, its culture, community, market dynamics, and competitive landscape Serve as a visible advocate for patients, employees, and the community Reinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-making Conduct a comprehensive assessment of operations and prioritize improvement opportunities Partner with leadership to enhance patient experience and clinical quality Support the development and growth of key service lines aligned with community needs and organizational goals

Key Responsibilities

Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards

Lead implementation of strategic and operational plans in partnership with senior leadership

Align and optimize resources to achieve organizational goals, manage budgets, and address performance variances

Strategy & Growth

Collaborate on strategic planning, business development, and service line expansion

Evaluate market opportunities, demographics, and performance data to guide growth and investment decisions

Develop and measure ROI and effectiveness of programs and initiatives

Performance Management

Establish and monitor key performance indicators and benchmarking metrics

Oversee reporting processes and communicate results to executive stakeholders

Promote continuous improvement and adoption of best practices

Governance & Compliance

Ensure compliance with regulatory, legal, and accreditation standards

Stay current on healthcare trends, regulations, and industry practices and assess their impact on operations

Leadership & Talent Development

Lead, develop, and evaluate senior and matrixed leaders

Establish performance expectations and foster leadership development

Promote a culture of accountability, engagement, and collaboration

Provide strategic direction and mentorship to a team of leaders, strengthening operational performance, leadership capability, and alignment with enterprise priorities across clinical, academic, and administrative domains

External Engagement

Represent Lahey within the community and across the BILH system

Build strong relationships with community stakeholders and enhance organizational reputation

Required Qualifications

Master’s degree in healthcare administration, business administration, or a related field (clinical background preferred)

Prior experience as a Chief Operating Officer, preferred

Minimum of 10 years in healthcare leadership, including at least 5 years in an executive role within a multi-hospital system

Demonstrated success leading within a matrixed organization

Experience in service line operations, program development, and physician relations

Knowledge, Skills, and Abilities Deep knowledge of hospital and health system operations, strategic planning, and performance improvement Command of the operational frameworks that underpin academic medicine, including trainee integration into clinical workflows, compensation structures, and funding models that support the teaching mission. Experience with population health management, ACO models, and risk-based contracting Knowledge of managed care, including capitation and alternative payment models Expertise in financial management, budgeting, and resource allocation Strong understanding of regulatory requirements and compliance standards Experience with organizational design and transformation Familiarity with the New Hampshire healthcare landscape, regulations, and market dynamics Experience driving community engagement through business development and clinical program deployment Strong analytical, communication, and presentation skills Ability to influence, negotiate, and build alignment across diverse stakeholders Proven ability to lead and develop teams and achieve measurable results

Additional Focus Areas

Strengthen partnerships across clinical, operational, and executive teams

Balance internal operational excellence with external community leadership and engagement

Pay Range

Pay Range: $500,000.00 USD - $520,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.

Vaccination Requirement

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

While you're busy caring for and supporting our patients, we take care of you.