Office Administrator

Job Description

Position Summary: The Office Administrator will serve as the primary point of contact and be responsible for overall office coordination and daily operational support in the Office. In addition to ensuring an overall positive, organized, and professional experience for employees and visitors at the site, they will assist with customer management and relations in support of the team.

Contract Position: $25/hour START ASAP

Responsibilities:

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• Office Coordination: Tracking, ordering, and maintaining all office supplies and office needs
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• Supporting the onboarding set-up of new hires, including ensuring they receive a key fob and helping coordinate any special workspace or equipment needs
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• Serving as a daily in-office presence to ensure mail, deliveries, vendors, guests, and visitors are properly received and managed
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• Acting as receptionist for the office, greeting visitors, answering calls, and supporting professional front-office experience
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• Scanning files and other administrative tasks to assist the team in the office, as assigned by supervisor.
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• Managing relationships with cleaning services and other office vendors as needed
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• Providing first-level troubleshooting for common office technology issues, such as TVs, monitors, conference room equipment, printers, docking stations, and other basic workplace tools
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Fleet / Zipline Card Administrator:

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• Manage and monitor the enrollment process to ensure prompt responses to all steps and customer inquiries.
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• Maintain prompt and thorough communication with the applicants throughout the enrollment process.
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• Serve as the customer point of contact for enrolled customers. Maintain a level of excellence with each conversation or correspondence with customers.
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• Process monthly invoices & statements for non-ACH Fleet Customers
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• Club Customer Support: Respond promptly to all customer inquiries related to Club enrollment.
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• Closely monitor enrollment progress and engage the customer as appropriate with the goal to exceed expectations, be responsive, and finalize enrollment.
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• Respond promptly to all enrolled customer inquiries.
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• Customer Issues and Concerns: Customer Point of Contact for any complaints or issues they may have
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• Good line of communication to the District and Regional Managers
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