Information Technology Specialist

Work Arrangement: Onsite Employment Type: Contract Duration: 6+ Months Domain: Information Technology / End User Support Pay Rate:$30 - $40 Application Deadline: 10th July, 2026 SKILLS REQUIRED Desktop Support Windows 10/11 Administration Laptop & PC Hardware Troubleshooting Active Directory Imaging & Deployment Asset Management Office 365 Support Network & Connectivity Troubleshooting Printer Support Remote Desktop Support Ticketing Systems (ServiceNow/Jira/Remedy) Customer Service & End User Support POSITION OVERVIEW The Desktop Support Technician II is responsible for providing Level 1 and Level 2 desktop support to end users by troubleshooting hardware, software, network connectivity, printing, email, and enterprise application issues. The role includes workstation deployment, imaging, asset management, software installations, hardware upgrades, and customer support while ensuring timely resolution of technical incidents and service requests. ROLES & RESPONSIBILITIES Troubleshoot, repair, and replace desktop, laptop, and peripheral hardware. Build, image, deploy, and configure new workstations and laptops. Perform hardware upgrades, software installations, and operating system updates. Support asset inventory management, equipment disposal, and loaner device programs. Provide Level 1 and Level 2 support for desktop, network, email, printer, remote access, and enterprise application issues. Manage and resolve incidents through ticketing systems. Escalate complex technical issues to appropriate support teams. Perform new hire setups, employee relocations, and termination support. Apply security patches and updates to protect systems from malware and vulnerabilities. Deliver remote and onsite technical support to end users. Document troubleshooting activities, resolutions, and technical procedures. Prioritize and manage multiple support requests while meeting service levels. Maintain excellent customer service and communication with end users. BENEFITS Medical | Dental | Vision | 401(k) EEOC Compliance We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience #J-18808-Ljbffr Pacer Group