Digital Manager

Role Description

The Digital Merchandising Manager is responsible for overseeing and managing the end-to-end digital merchandising program on behalf of Crossmark in support of the Store Credit business. This role leads the strategy, coordination, and execution of digital merchandising initiatives across online retail environments, ensuring compliance with Apple standards for Apple Gift Card and App Store Card placements globally.

• Serves as the primary liaison to the marketing team, translating insights and audit findings into actionable recommendations that drive campaign effectiveness and improve the digital customer journey.
• Manages a direct report and provides leadership, direction, and mentorship to ensure program goals are met.
• Owns program processes and procedures, escalates policy and compliance decisions as appropriate.
• Partners cross-functionally with global, regional, and country stakeholders to maintain a best-in-class digital merchandising presence.

Qualifications

• Experience in digital merchandising or related field.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent communication and leadership skills.
• Ability to work collaboratively across teams and regions.

Requirements

• Proven experience in managing digital merchandising programs.
• Familiarity with Apple standards and compliance requirements.
• Experience in leading teams and mentoring staff.

Benefits

• Supportive and collaborative work environment.
• Recognition of everyday wins and achievements.
• Prioritization of work-life balance.
• Commitment to diversity, fairness, and inclusion.
• Opportunities for career development and growth.

Company Description

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. We help leading brands grow by connecting them with shoppers where it matters most—in stores and online.

• Specializes in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.
• Fosters a growth environment where every team member can connect, develop, and build a fulfilling career.