Desktop Lead - ITIL Expert Service Desk (Windows/Azure)
$68kRoxbury Community College
Roxbury Community College is seeking a Service Desk Technician (Desktop Lead) to provide advanced technical support and manage the ITIL-based helpdesk system. In this role, you will lead student workers and junior technicians, ensuring high-quality service delivery while maintaining ITSM workflows. This position requires a strong background in Windows and Azure, along with expertise in helpdesk administration. The role offers a competitive salary of $68,000 annually and involves working 37.5 hours per week. #J-18808-Ljbffr Roxbury Community College
$68k
...Description Title: Service Desk Technician (Desktop Lead) Unit: MCCC Department... ...Operating within a Windows-focused environment integrated into the Azure Cloud, the Desktop... ...and management of the ITIL-based helpdesk... ...Stack Support: Provide expert-level support for desktop...WindowsLocal areaRemote work- ...Position: IT Desktop Support Engineer... ...site, including leading on the resolution... ...of customer service and deliver optimum... ...of ITIL concept & Service... ...operating systems (Windows 7, 10) • Handling... ...Xendesktop, Azure cloud PC. •... ...accordance with Help Desk escalation...WindowsWork at office
- ...Role: Sr. Technical /Desktop Support Lead - Employee Tech Services (Windows) Location: Onsite - 5 Days/Week | Boston... ...in Microsoft Office 365 and Azure administration. Administer security... ...tools. Strong knowledge of ITIL processes: Incident, Problem,...WindowsContract workWork at officeRemote workFlexible hoursAfternoon shift
- ...Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical... ...fully onsite role supports a primarily Windows environment with some Mac devices and is... ...peripheral devices. • Manage incoming service requests, document work performed, and...Windows
- ...the position below: Title: Desktop Support Location: 41 Winter... ...Image and install software on Windows and Apple laptops/desktops, including... ...-of-warranty repair/replacement services. Provide depot services and walk-up/desk-side support. Maintain spare...WindowsRemote work
- ...Description LIM is seeking a Desktop Support Analyst to join our... ...Technical Skills: Proficient in Windows 11, Microsoft 365, Active... ...systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus. Problem... ...communication, customer service, and a proactive approach to learning...WindowsRemote work
- ...years of experience in Desktop Support Engineer.... ...Management - Infrastructure Services (IS) Comprehensive... ...Excellent understanding of Windows 10/11 OS, Android OS... ...management of Service Desk Tool Experience of... ...working within SLAs and ITIL processes Effective...WindowsLocal areaImmediate startRemote work
$95k - $110k
Overview The Sr. Desktop Engineer (Executive Support & Endpoint Engineering... ...in endpoint management, Windows and Mac support, Microsoft 36... ..., Cybersecurity, Service Desk, Collaboration, and business... ...Security+, Addigy certification, ITIL Foundation, or comparable credentials...WindowsWork experience placementWork at officeRemote workWork from home- ...Position Name: Team Lead Reports to: Client Technology... ...focus on service. We value ownership,... ...years of IT experience (Desktop Support, Systems Engineering... ...Desktop Support: Microsoft Windows, Microsoft Office,... ...SharePoint Online, Intune, Azure AD, Teams) Systems...WindowsFull timeWork at office
- ...skills, excellent customer service abilities, and a deep... ..., including laptops, desktops, mobile devices, and peripherals... ...in IT support, help desk, or end-user support... .... Strong knowledge of Windows and macOS operating... ...certifications such as CompTIA A+, ITIL Foundation, or...WindowsWork at officeRemote work
- A staffing agency is seeking a Desktop Support Technician for their Wakefield team. The ideal candidate will have 2+ years experience in desktop support, proficiency in Windows administration and Microsoft 365, and strong troubleshooting skills. Responsibilities include...Windows
- Axiom Technologies is a Global IT Services partner supporting medium to... ...within the organization’s desktop computing environment in a timely... ...and resolve issues related to Windows, macOS, Office 365, networking... ...Administrator Associate ITIL Foundation (for process-oriented...WindowsWork at officeRemote workShift work
$28 per hour
...closely with the Team Lead based in London as... ..., covering desktop support, vendor coordination... ...brings a customer service mindset to IT... ...complex issues involving Windows, Microsoft 365 (... ...SharePoint, OneDrive), Azure AD, Azure Virtual... ...(AZ-104) ITIL v4 Foundation CompTIA...WindowsWork at officeLocal areaRemote workWorldwide$28 - $31 per hour
...client‑centered technology services for Curry College faculty,... ...operations of the Service Desk, desktop and mobile device support,... ...standards‑based configuration for Windows/macOS and mobile devices.... .... Certifications: Azure, Microsoft, ITIL, Jamf, Project Management....WindowsHourly payWork experience placementInterim roleWork at office$125k
The Lead System Administrator will lead the enterprise Patch and... ...Patch & Upgrade Management across Windows, Linux, network devices, and... ...experience (AWS and/or Azure). Strong written documentation... ...equivalent baseline certification). ITIL Foundation (or equivalent ITSM...Windows- A mid-size managed service provider based in Quincy, Massachusetts, is looking for a Desktop Support Engineer to support clients and troubleshoot... ...managing Microsoft 365 and Azure AD environments while... ...VIP users. Strong expertise in Windows, networking, and desktop applications...Windows
- ...Position: Senior Desktop Engineer Location:... ...delivering deskside support services at the client location.... ...Leadership o Lead and manage the onsite... ...understanding of ITIL processes and incident... ...troubleshooting, OS support (Windows/Mac), and peripheral device...WindowsFull time
$10 per hour
...resources. RA Capital is among the leading providers of capital and services to the most promising innovators in... ...doing it. As a Lead IT Service Desk Specialist, you will serve as a member... ...technologies Working knowledge of Windows and macOS operating systems, as well...WindowsWork at officeRelocation- ...Job Title: Desktop Support Engineer – Boston Watch a quick 60-second... ...alongside our Desktop Support team lead in our Quincy Massachusetts... ...desktop and end‑user issues (Windows, Mac, Microsoft 365, virtual... ...problems Manage Microsoft 365 and Azure AD environments, including...WindowsWork at office
- ...Description We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop... ...remote support with occasional onsite service, while working directly with clients in... ...environment. • Hands-on background supporting Windows 10, Microsoft environments, Active...WindowsPermanent employmentContract workCasual workWork at officeRemote work
$25 - $60 per hour
...Group, the Boston area's leading women-owned staffing firm... ...technical support for both Windows and Mac endpoints, including desktops, laptops, and peripherals... ...improvements to enhance service delivery and operational... ...operating processes for the Help Desk. Participate in...WindowsHourly payWork at officeLocal areaRemote work$35 - $40 per hour
...We’re seeking a dedicated and service-oriented IT Support... ...experience supporting macOS, iOS, and Windows 11 environments. If you thrive... ...up, configure, and maintain desktops, laptops, and mobile devices.... ...Exchange Online and Teams) o Azure Active Directory / Entra ID...WindowsFull timeWork at officeRemote work$99.3k - $159.33k
...The Cloud Engineer - Windows designs, implements, and supports cloud... ...Windows instances with directory services and identity providers,... ...working on cloud platforms such as Azure, AWS, or similar. Strong... ...as Azure Solutions Architect Expert, AWS Solutions Architect, or equivalent...WindowsContract workWork at office$97k - $164.9k
...Overview The Systems Administrator Lead provides technical and... ...systems, and core infrastructure services that support mission‑critical... ...administration activities across Windows, Linux, and virtualization... ...Administrator Lead coordinates ITIL‑aligned incident, problem, and...WindowsPermanent employmentContract workWork experience placementWork at office- ...Operations Manager to lead and optimize our... ...and service desk operations. As the... ...computing support across desktops, laptops, mobile devices... ...expertise in Windows/Linux servers, VMware... ...Microsoft, Cisco, ITIL, Security+). Experience... ...in a new way. Experts add insights...WindowsFull timeWork at officeLocal area3 days per week
$52k - $91k
...a senior associate Desktop Engineer within State... ...Global Technology Services organization. Our... ...The ideal candidate leads with integrity, embraces... ...systems. Support Windows Endpoint... ...Architect Microsoft Azure Fundamentals Project... ...- DevOps Institute ITIL 4 Foundation - Current...WindowsFull timeTemporary workInternshipFlexible hours- Roxbury Community College is seeking a Lead Network Engineer for its IT department... ...across multiple campuses and cloud services. The successful candidate will require... ...network engineering, specifically within Windows Server and Azure environments. Responsibilities will...Windows
$110.9k - $122.6k
...execute changes with minimal service disruption, maintain comprehensive... ...Responsibilities Oversee an ITIL‑aligned change management... ...and coordinate implementation windows, back‑out strategies, and communication... ...incident/problem management leads to ensure change controls are...WindowsContract workWork experience placementWork at office$19 - $20 per hour
...Professional | Customer Service |MSP | Recruiting |... ...to the Service Desk Team Lead with MGB. They will... ...Service Desk using ITIL best practices. •... ...SharePoint • Knowledge of desktop operating systems: Windows and Mac OS •... ...knowledge in a new way. Experts add insights...WindowsContract workRelocationFlexible hoursShift work$65k - $85k
...financial technology company based in Somerville, MA, is seeking a Desktop Support Engineer. This role focuses on providing critical... ...hires, and maintaining clear documentation. A strong background in Windows and macOS is essential, along with problem-solving skills and...Windows
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