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Desktop Lead - ITIL Expert Service Desk (Windows/Azure)

$68k

Roxbury Community College

Roxbury Community College is seeking a Service Desk Technician (Desktop Lead) to provide advanced technical support and manage the ITIL-based helpdesk system. In this role, you will lead student workers and junior technicians, ensuring high-quality service delivery while maintaining ITSM workflows. This position requires a strong background in Windows and Azure, along with expertise in helpdesk administration. The role offers a competitive salary of $68,000 annually and involves working 37.5 hours per week. #J-18808-Ljbffr Roxbury Community College

Vacancy posted 1 day ago
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