Sales Director - CX Solutions

The Role CSG is looking for a dynamic Sales Director to drive growth of our Customer Experience (CX) portfolio across a set of high-value Strategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage, support, and retain their end customers across every channel. You will be a trusted advisor to senior stakeholders, positioning CSG’s AI-enabled CX capabilities – including journey management, intelligent messaging, conversational AI and AI Routing, plus digital customer engagement solutions – to solve complex business problems and deliver measurable value. What You’ll Do Own and grow a portfolio of strategic CX accounts Build and execute account plans focused on expanding adoption of CSG’s AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics) Deeply understand each customer’s CX strategy, pain points, and roadmap to position CSG as a long‑term partner Drive new CX revenue within existing accounts Prospect and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects Qualify opportunities, shape solution direction with internal teams, and drive deals to closure Drive new logo acquisition across key verticals Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions Accelerate growth through partner‑led sales motions In addition to the direct sales motion, drive new revenue through partner‑sourced opportunities, including referrals and co‑sell engagements with strategic partners Lead and close partner‑referred and co‑sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams Lead the end‑to‑end CX sales process Lead discovery, run CX value conversations, and deliver compelling presentations and demos Develop, write, and deliver high‑quality proposals and RFX responses that clearly articulate business outcomes and ROI Negotiate pricing, commercial terms, and contractual agreements through to signature Orchestrate a cross‑functional pursuit team Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders Champion CX transformation for your customers Build senior‑level relationships (Business, CX, Digital, IT, and Operations) Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience What You’ll Bring Sales experience 5+ years of formal field sales experience within CSG’s target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications 8+ years of sales experience identifying, qualifying, and prioritizing prospects, with a proven track record of achieving or exceeding sales quotas Demonstrated success driving the full sales cycle from prospecting through negotiation and close Strong Client Relationship Management skills, with a history of building long‑term, senior‑level partnerships Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations Ability to communicate clear value propositions through presentations, proposals, and business cases Preferred CX background – experience selling contact center, messaging, or broader CX solutions (e.g., cloud contact center platforms, omnichannel messaging, customer engagement or journey orchestration and journey analytic tools) Require familiarity with market trends in leveraging AI (Conversational AI, Generative AI, AI Agents Automation and Routing) Why CSG We’re passionate about helping the world’s leading brands reimagine customer experience. When you join CSG, you’ll have: Flexible work options – Work from home, in‑office, or hybrid Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off The opportunity to sell impactful CX solutions with a global, trusted provider. A collaborative culture where your ideas to grow our CX business are heard and acted on. Our Guiding Principles Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Our Culture Our culture is award‑winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025‑2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others. Other Information Position Pay Range: $138,759.20‑$222,010.08 Location(s): United States Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at View phone number on click.appcast.io or email us at View email address on click.appcast.io Equal Opportunity CSG is an affirmative action, equal opportunity / veteran / disabled / female / minority / sexual orientation / gender identity employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. For the EEO it's the Law posting, click HERE. #J-18808-Ljbffr