Customer Service Representative

Description Tourizza is seeking an experienced Customer Service Representative to join our Customer Experience department online. This is a full-time, remote position that offers a fantastic opportunity to begin your career in the leisure and travel industry with a company dedicated to creating unforgettable journeys for our clients. As a Customer Service Representative at Tourizza, you will be the first point of contact for our valued travelers, helping them with bookings, inquiries, and support throughout their journey. You will play a crucial role in ensuring every customer has a seamless and enjoyable experience with our travel services. We offer a competitive salary range of $25 - $30 per hour, along with the flexibility of remote work and the chance to grow within a supportive and dynamic team. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist customers with booking, modifying, and canceling travel reservations Resolve customer complaints and issues with empathy and efficiency Provide accurate information about travel packages, destinations, and policies Maintain detailed records of customer interactions in our CRM system Collaborate with the sales and operations teams to ensure customer satisfaction Identify opportunities to upsell and promote additional travel services Follow up with customers to ensure their needs are fully met Stay updated on company offerings, promotions, and industry trends Meet or exceed performance targets for customer satisfaction and response times Requirements High school diploma or equivalent 0-1 years of experience in customer service or a related field Excellent verbal and written communication skills Strong active listening and problem-solving abilities Ability to work independently in a remote environment Basic computer proficiency and familiarity with CRM tools Positive attitude and a genuine desire to help customers Ability to multitask and manage time effectively Willingness to learn about the travel and leisure industry Preferred: Experience in the travel, hospitality, or tourism sector Preferred: Multilingual abilities #J-18808-Ljbffr Tourizza