Solutions Engineer

Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers’ ever-changing needs. We secure the facilities and networks of the world’s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients. The Solutions Engineer III is a senior technical resource routinely relied upon to partner with Business Development Account Managers on pre-sales designs, Bills of Material, and Scopes of Work for government, enterprise, campus, and mission-critical opportunities, including those with unusual construction or site conditions. This is the Architect, Lead and Advise level. The position resolves competing stakeholder requirements, designs nonstandard architectures, exercises judgment where established labor tables do not fit the work, and serves as the technical escalation point for Solutions Engineer I and II personnel. The Solutions Engineer III also reviews the deliverables of other engineers and develops and recommends reusable architectures and design standards. ORGANIZATIONAL RELATIONSHIPS This position reports to the Solutions Engineering Manager and has no direct reports. Work is assigned through the Solutions Engineering Ticket Request Queue. The Solutions Engineer III escalates to the Solutions Engineering Manager and works closely with Business Development Account Managers, Systems Engineering, Project Management, and the CAD and Design group. Engineering levels are cumulative. This position performs the full scope of Solutions Engineer work across all levels of opportunity complexity; the responsibilities below reflect the highest level of independent work expected of this position. EXPECTED LEVEL OF INDEPENDENCE Works as a senior individual contributor and technical authority, providing technical leadership, peer review, mentoring, and escalation support without direct personnel management responsibility. Independently owns government, enterprise, campus, and mission-critical pursuits, and serves as the assigned escalation point for Solutions Engineer I and II personnel. KEY RESPONSIBILITIES Discovery & Solution Design Lead discovery on complex pursuits and with senior customer stakeholders, and resolve competing or conflicting requirements into a coherent technical solution. Design nonstandard and enterprise architectures, including multi-site, campus, cloud, and hybrid deployments, and place devices on plans supporting those designs. Design integrations between physical security infrastructure, identity management systems, external databases, and PSIM platforms. Evaluate products and technologies against technical requirements, performance, scalability, and lifecycle considerations, and recommend additions to the approved technology list. Assist Business Development with initial budgetary numbers on complex and enterprise pursuits. BOM, Quantities & Scope of Work Develop Bills of Material and Scopes of Work on complex opportunities, and resolve ambiguous or disputed scope prior to proposal release. Exercise judgment where established labor tables do not reflect actual site conditions, and document and justify deviations. Obtain manufacturer and vendor quotes supporting the Bill of Materials, and pursue available discounts and program pricing. Determine, in coordination with the Operations Manager, the internal-versus-subcontracted approach on complex opportunities, prepare the scope used to obtain subcontractor pricing, and integrate returned numbers into the overall package. Lead technical content for complex RFP and solicitation responses, including requirements assessment and drawing takeoffs, and lead preparation of requests for information on specification conflicts and unresolved scope. Review the deliverables of other engineers for accuracy, completeness, and technical soundness. Communication & Coordination Partner with Business Development Account Managers as the technical voice on assigned pursuits, from discovery through proposal submission. Communicate design intent, technical assumptions, exclusions, and identified risks clearly to customers, Account Managers, and internal stakeholders. Set and meet expectations on design turnaround, and communicate proactively when a request will take longer, requires additional information, or depends on a site survey or customer input. Identify and request the information needed to complete a design, and follow up until it is received rather than proceeding on unstated assumptions. Keep Business Development, Systems Engineering, Project Management, and the CAD and Design group informed of pursuit status, design changes, and anything affecting scope, schedule, or deliverables. Escalate promptly and with context when a request exceeds available capacity, authority, or technical scope, providing documented findings so the receiving party can act without repeating work already performed. Document assumptions, decisions, and customer commitments so the design package is understandable to whoever picks it up after award. Customer Engagement & Technical Leadership Present solutions to executive and senior customer stakeholders and lead technical positioning on competitive pursuits. Serve as the technical escalation point for Solutions Engineer I and II personnel, and provide coaching and mentoring across the team. Develop and recommend reusable solution architectures, design standards, templates, and technical content. Deliver complete, review-ready documentation, including the Bill of Materials, Scope of Work, and labor hours by discipline, prior to proposal submission, and apply feedback from Systems Engineering identified during pre-order review. Assist Systems Engineering and the CAD and Design group with programming sheets and port charts where requested. Maintain advanced manufacturer certifications across supported platforms, including recertification as platforms release new versions. Assume work from other engineers within the team during absence, deadline pressure, or capacity constraints as assigned. Follow site-specific safety programs when visiting customer and project sites, and stop work and elevate when conditions are unsafe. Maintain professional conduct in occupied, escorted, and secure customer environments, and protect the confidentiality of customer security information and design documentation. Other duties as assigned. EXPERIENCE & REQUIREMENTS Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field, or equivalent experience. 8+ years of experience in security systems design, solutions engineering, or systems integration, including enterprise, campus, and mission-critical environments. Advanced experience developing security system designs, Bills of Material, Scopes of Work, and proposal documentation, including access control, video management, intrusion detection, intercom, command and control/PSIM, structured cabling, and supporting network and server infrastructure. Experience with multiple enterprise platforms, which may include Genetec, Software House (CCURE), Hirsch, Gallagher, Lenel, AMAG, Milestone, Exacq, DMP, Radionix, BVMS, Mercury platforms, Hanwha, Axis, Verkada, Avigilon, Brivo, and Salient CompleteView. Advanced knowledge of networking, servers, and system architecture, including TCP/IP, VLANs, routing, switching, and high availability and redundancy considerations. Experience with design/build opportunities, general contractor construction projects, and complex bid and specification-based solicitations. Experience with and understanding of government opportunities and their requirements. Advanced manufacturer certification on primary supported platforms required and maintained throughout employment, combined with demonstrated advanced proficiency across multiple supported technologies. Demonstrated ability to mentor engineers, review technical deliverables, and serve as a technical escalation point. Strong executive presentation skills and the ability to lead technical positioning on competitive pursuits. Proficient with engineering design, documentation, and spreadsheet tools including Bluebeam and Microsoft Office. Ability to travel up to 20% and meet applicable customer, site-access, badging, and background investigation requirements. CORE COMPETENCIES Technical Leadership – Provides sound direction on complex technical issues. People Development – Coaches and develops technical talent. Customer Focus – Prioritizes system reliability and customer satisfaction. Problem Solving – Drives issues to root-cause resolution. Communication – Clearly communicates with technical and non-technical stakeholders. Collaboration – Partners effectively across Engineering, Service, Operations, Installation, Business Development, and Project Management. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer; must communicate effectively in person, by phone, and through virtual platforms. Access to active construction sites, data centers, equipment rooms, and customer facilities; ability to stand, walk, bend, stoop, kneel, reach, and climb ladders, work in elevated or confined spaces, wear required PPE, and navigate uneven terrain and outdoor conditions. Must be able to lift and carry up to 20 pounds occasionally, with assistance or mechanical aid for heavier items, and hold a valid driver’s license and acceptable driving record. This description defines the scope of the position. Assignment to and advancement between levels is determined by the Manager based on sustained demonstrated performance, business need, and available position, and is not established by performing individual tasks described at a higher level. This description is not an exhaustive list of all duties or skills required, and incumbents may be assigned additional duties. Unlimited Technology is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities. Health, dental, and vision coverage Life insurance 401 (k) w/company match 100% up to 3% and an additional 50% match of 2% Paid time off 11 Paid Holidays Company Equity after 1 year We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws. This company has demonstrated its commitment to being: Respectful Provides candidates with inclusive and positive experiences Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Unlimited Technology’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. #J-18808-Ljbffr