Customer Support Representative

$28 - $35 per hour

X2F

Dorchester, MA

Customer Support Representative

Sydney, NSW, Australia

AU$ 28.00 - 35.00 (Australian Dollar)

About the job Customer Support Representative

Customer Support Representative (Remote - Australia Only) You bring the calm. We bring the coffee. Together, we solve everything.

Are you the kind of person who:

Can turn a frustrated customer into a fan with just one email?
Thinks hold music is a challenge, not a deterrent?
Believes typos are personal enemies and emojis are a love language?

If you answered yes (or heck yes), keep reading we've got your next gig.

What You'll Actually Do (besides looking great in Slack emojis):

Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.
Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).
Take notes! : Track trends, log tickets, and share the golden nuggets with the team.
Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.
Move fast, stay curious : Never be afraid to say, I don't know, but I'll find out!

What You Bring to the Table (besides snacks):

You live in Australia and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.
You're detail-obsessed, organized, and allergic to "just okay" customer service.
You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
You've spent at least 1 year in a customer-facing role and you've got stories to prove it.

Perks You'll Love (besides working in PJs):

100% remote work : Work from home, a cabin in the woods, or your favorite caf in Australia (as long as it's in Australia).
Competitive pay : We value your time and expertise.
Health, dental & vision insurance : Because we care about your well-being.
PTO + wellness days : Because burnout isn't cool.
A team that celebrates wins, learns from mistakes , and sends the best GIFs.

Apply if you're ready to:

Make someone's day, every day.
Bring both brains and heart to your work.
Join a team that's as supportive as you are.

Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.

X2F

Apply

Vacancy posted 21 hours ago

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