Technology Business Relationship Manager

Job Description SUMMARY: The Business Relationship Manager (BRM) is a Senior Level position that will primarily focus on developing partnership between IT and assigned business units. The BRM is the key point of contact, technical and business translator, and advocate for the interests of both the business and IT; acting as a strategic thought partner, not just a provider, to the lines of business on all their IT needs. The BRM is responsible for working with CORE IT teams, Vendor Management, Project Managers and IT management to ensure the best possible delivery throughout the lifecycle of the request.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide strategic guidance to ensure the team is developing and executing on business analysis and process improvement capabilities to deliver business value and transformation. Act as a key point of contact between the business units and IT; maintain awareness of key initiatives and projects aligned with business line priorities; engage and participate in business line planning activities; provide input to the business line for applying technology to their challenges; communicate and report concerns of the business unit to IT. Working with the CORE IT team, act as a channel of business line input to IT demand planning process for new business requirements and initiatives. Conduct regular checkpoints with business line sponsors to gain feedback on Business IT alignment and satisfaction levels. Assist in managing the annual capital planning process for any assigned business line(s), as well as working with business and IT managers on managing prioritization, resourcing and scheduling of requests. Provide both strategic and detailed support to the business and IT on significant projects and initiatives. Ensure that BankUnited methodologies, processes, tools and guidelines are followed consistently across projects and initiatives in order to establish a stable framework to improve the probability of successful delivery. Support a comprehensive analysis of project and/or initiative requirements. Work with Business Analysts to ensure business and functional requirements are captured, validated and accurately translated for delivery by the IT development & systems teams. Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs. Develop and maintain appropriate banking industry knowledge of common financial services concepts, practices and procedures. Serve as an additional escalation path and navigate the IT organization on behalf of the business to resolve issues or facilitate urgent requests. Monitor customer satisfaction targets. Ensure the relevance and usefulness of the relationship management activities through satisfaction surveys across the business unit stakeholder community. Ensure IT services to the business are delivered in line with SLAs. Build a strong internal network and cultivate close relationships with all key stakeholders. Participate in business line staff meetings and strategy sessions. Coordinate to identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs. Perform business analysis and prepare recommendations as needed. Collaborate with architecture and operations teams to ensure solution compatibility with company standards. Primary contacts are CIO, IT leadership team and staff, business unit executives and line managers, Enterprise Architecture Team, Vendor Management, Portfolio Managers, and Project Managers. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering ( Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity.

EDUCATION

A Bachelor's degree or combination of education/experience, training, may be considered required.

EXPERIENCE

A minimum of 5 or more years of IT or banking industry experience required. Demonstrated experience in managing "upward" among senior leadership, working with diverse teams, and consultative leadership required.

CERTIFICATES, LICENSES, REGISTRATIONS

Agile Scrum Certification preferred. Agile Product Owner Certification preferred. Agile Certified Practitioner preferred. Six Sigma Green Belt Certification preferred. Project Management Professional (PMP) Certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Understanding of agility. Nimble LEAN thinking to drive change that enables efficiencies and drives growth. Ability to operate at both the strategic and functional level to manage expectations, perceptions, deliverables and resources. Ability to effectively interact with all levels of business and technology personnel, including management and end users, providing guidance, support and detailed documentation. Exceptional leadership skills with the ability to develop and communicate team objectives, inspire and motivate staff, and maintain alignment to the business strategy. Possesses a high degree of political sensitivity, astuteness and the ability to effectively use the informal power structure of the organization to achieve success and clear obstacles for projects and team members. Excellent verbal and written communication skills, including the ability to explain and "sell" project goals and objectives to business as well as technical leadership. Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Familiar with industry trends and innovation. Highly empathetic and able to vary styles of interaction to match the needs of a variety of business and technical audiences, as well as temperaments and personalities. Effective influencing and negotiation experience and skills in an environment with high competition for resources. Excellent analytical, strategic planning and execution skills. Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance. Direct experience with project metrics, dashboards, and reports for waterfall and agile projects. Understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business. Affinity with Core IT Functions:

• Familiar with core BankUnited IT function.
• Familiar with core IT operational policies and procedures.
• Able to convey and broker business requests to the appropriate IT channel (Information Security, Technical Infrastructure, Systems Integration, and Architecture).

Affinity with Business Area:

• Familiar with BankUnited's business line policies, procedures and functions.
• Familiar with business acumen.
• Able to capture business needs/requirements and articulate them into clear technical requests/demands for the appropriate IT personnel for review and execution.
• Able to articulate business requirements into technical terminology.
• Ability to review, execute and engage with IT personnel.

Technical Knowledge:

• Understanding of banking technology, specifically technologies and methodologies utilized by BankUnited.
• Depth of overall technical knowledge and understanding.
• Ability to clarify IT statuses to the business lines.
• Ability to clarify IT updates and notifications to the business lines.

Executive Presence:

• Demonstrated trustworthiness.
• Demonstrated temperament.
• Establish and earn trust and confidence.
• Fosters collaboration, communication and transparency.
• Focuses on creating "win/win" scenarios.

Analytical Abilities:

• Ability to collect, gather, visualize and analyze detailed information.
• Able to see the different points of view for a given problem or situation.
• Able to remain focused on goals and objectives.

Communications Skills:

• Able to convey information effectively and efficiently.
• Demonstrated excellent verbal, nonverbal and written communication skills.
• Facilitates the sharing of information between the business line and IT.

Interpersonal Skills:

• Demonstrated emotional intelligence skills.
• Operates with a winning attitude.
• Actively listens and empathizes with their customers.
• Able to get along well with others while getting the job done.

Team Building:

• Demonstrates a team-focus mindset.
• Establish trust and facilitate vertical and horizontal communication with the business & IT.
• Able to take ownership of challenging situations.
• Mediates between parties until a viable resolution is attained.
• Committed to achieve the target objectives.
• Maintains the balance between achieving the goal and maintaining team cohesiveness.

Negotiation Skills:

• Ability to act as ambassador for the business and IT.
• Able to clearly state goals at hand and seek understanding.
• Ability to foster consensus and a willingness to collaborate on challenges.

Organization Skills:

• Excellent organizational skills.
• Able to eliminate and avoid unnecessary or ineffective activities that impact deliverables.
• Demonstrated self-discipline.
• Able to create acceptable timelines and hold to deadlines.

Time Management Skills:

• Demonstrated dependability.
• Able to keep tasks, deliverables, and projects under control.
• Demonstrated mental agility and "quick thinking".
• Able to delegate properly and effectively.
• Able to handle distractions and unplanned events.
• Able to adapt and readjust to new challenges while attaining established goals.

Financial Skills:

• Able to understand and discuss financial impacts of business requests.
• Able to read and discuss financial projections and return on investments.
• Able to provide guidance to requestors from their perspective.

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