Change Management Consultant

Job Description: Change Management Consultant (Retail & Supply Chain)

Role Type: Part-Time (20 hours/week) | 6-Month Contract

Start Date: May 2026

Location: Fully Remote (Global)

Compensation: Up to $57.55/hour

Time Zone: Primary PST (Must accommodate 6:00 AM PST calls and Hong Kong stakeholders)

Role Overview

We are seeking a high-caliber Change Management Consultant to drive business readiness and adoption for a new digital booking tool within our Franchise division. This role bridges the gap between technical product development and global franchise operations.

Beyond standard communication, you will serve as a strategic advisor to leadership, identifying behavioral hurdles and conducting deep-dive readiness assessments to ensure the digital supply chain transition is sustainable and high-performing.

Key Responsibilities

• Strategic Advisory: Advise the leadership team on Organizational Development (OD) and behavioral change issues. Identify cultural barriers to adoption and recommend interventions to ensure a successful rollout.
• Readiness & Assessment: Lead comprehensive organizational readiness assessments . Evaluate results and present data-driven findings and strategic change plans to project teams and senior stakeholders.
• Culture & Capability Building: Oversee activities focused on driving culture change. Help leaders achieve sustainable performance improvements by building "change capability" within their specific workforces and teams.
• Instructional Design & Content: Lead the end-to-end creation of instructional content, training modules, and user documentation specifically for the new franchise booking tool.
• Product-Led Change: Support the product lifecycle and technical teams to ensure the tool's features align with the operational realities of the supply chain and franchise partners.
• Global Stakeholder Engagement: Manage complex engagement loops across diverse time zones, facilitating alignment between HQ, technical leads, and partners in Hong Kong.

Candidate Requirements

• Background: Deep experience in Retail or Digital Supply Chain is highly desirable.
• Change Expertise: Advanced familiarity with Prosci (ADKAR) or similar frameworks, specifically applied to organizational behavior and OD.
• Instructional Design: Proven track record of creating technical training content and curriculum.
• Leadership Presence: Ability to influence and advise senior leaders (TPMs/DPMs) on sensitive cultural and organizational shifts.
• Education: Bachelor's Degree required.

The Ideal Candidate

• The "Strategic Doer": You can present a high-level behavioral change strategy to a VP in the morning and build a technical "How-To" guide for a franchise partner in the afternoon.
• Analytical: You don't just "feel" that change is working; you use readiness assessments to prove it.
• Adaptable: You are comfortable navigating the nuances of a global franchise model and the specific pressures of a digital supply chain.

Interview Process

• Round 1: Initial Interview with Matt Facchin.
• Round 2 (Final): Interview with Lead Technical Program Manager (TPM) or Lead Digital Product Manager (DPM).