Lead Help Desk Specialist II - Elite Support & Ops
Computer World Services Corp. (CWS)
Computer World Services Corp. (CWS) in Washington, D.C. is offering a position for Help Desk Specialist II – Lead. This role is crucial for managing day-to-day operations while providing high-level support to both users and help desk staff. The specialist will ensure adherence to service-level agreements and enhance operational processes through quality assurance and team empowerment. Qualified candidates should have 4-5 years of technical support experience, a high school diploma, and preferred ITIL certification. Responsibilities include overseeing ticket management, response coordination, and ensuring superb customer interactions. #J-18808-Ljbffr Computer World Services Corp. (CWS)
Vacancy posted 4 days ago
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