Electrical Service Technician

Electrical Service TechnicianYou are dependable – being a few minutes early for work is normal for you. You look at what the great day ahead will bring. Our staff knows they can count on you to do whatever it is you are assigned with excellence.You love the details – as a team, we want to make sure each customer’s needs are met. It is all in the details to make our customers’ experience the best it can be.You are a team player – you want the best for the customers that are working with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more valuable.You are a goal-setter – you have goals for your work and for yourself. We have built a work culture where accomplishing goals is key to success. We have educational opportunities and areas that you can grow in as you deepen your experience in our industry.Be able to lift 60 lbs.Prepare invoices and accept payments.Answer the phone and schedule appointments.You will be involved with all the day-to-day activities that happen at our company. As one of the primary contact people with our customers, you are responsible for:Making sure every customer is informed, happy and receiving the services requestedMaintaining your daily duties and in a timely mannerCommunicating clearly with our leadership teamThe learning and using our software systemLearn the phone system and how to field callsCheck email for customers trying to schedule appointmentsPerform outbound calls when the phone is quietCheck voicemails and return calls as necessaryScheduling projectsOrdering materials and coordinating subcontractors and equipmentEntering and reviewing Accounts Payable and Accounts ReceivableRespond to problems or concerns with services to the customers’ satisfactionMaintain communication with clients, providing prompt answers to requestsConvey clear, and timely information to sustaining the relationshipMaintain accurate records of all communication with customersAccurately convey information between customers and the teamOrganize projects, processes, files and systems to drive efficiency, alleviate conflict and implementOrganizing, categorizing, cataloguing with efficiency and effectivenessRecommend best practices and processesHigh school diploma or equivalentPrevious experience in customer service a plusExcellent work history and referencesPay depends on experience. Performance based bonus upon approval. We don't hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let's talk.Step 1: Read Our Strategic VisionStep 2: Fill out the Application Gragg Electric