Front Office Assistant

Job Description

Job Description

Description:

With over 60 years of service to the community as the premier imaging center in Tallahassee, we continue to grow and thrive. We are seeking a Front Office Assistant to join our growing team. This is a full time, benefits-eligible position. There are two open positions with two different shifts:

Monday-Friday 8:30a-5:30p

Monday-Friday 1p-9p (or 12p-9p with a hour lunch)

Hours worked after 6pm include shift differential

This position includes:

• Excellent health coverage (CHP) with low monthly employee premiums
• 10.3% 401K/Pension contribution with no match requirements
• 23 days of paid time off accrued during first year of employment

JOB TITLE: Front Office Assistant – RA/WIC

GENERAL SUMMARY OF DUTIES:

Responsible for greeting and checking patients in and out in a warm, friendly manner. Provides efficient and helpful customer service in a fast-paced medical office environment with a commitment to excellence.

ESSENTIAL FUNCTIONS:

• Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions or directions to patients and informs appropriate department of patient’s arrival.
• Keeps patients apprised of anticipated wait times and any unexpected delays in service.
• Maintains a positive and professional tone in all verbal, nonverbal and written communications with patients, physician offices, and colleagues.
• Uses computer system to generate information necessary for billing and scanning by technologist.
• Updates patient information, collects co-pays, provides any necessary forms that need to be completed, and obtains signatures as necessary.
• Maintains clean, orderly waiting area, hallway, and dressing rooms.
• Answers phones in pleasant manner and deals with patient needs expeditiously. Takes accurate messages and relays necessary messages to staff.
• Schedules patient appointments as necessary.
• Assists patients in preparation for study by dressing appropriately and aiding as needed.
• Maintains a trusting environment by always protecting patient and practice confidentiality.
• Files patient orders as necessary.
• Assist in other areas as needed and perform other duties as assigned.

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

Minimum of one year work experience, preferably in a medical office setting.

Knowledge of medical terminology desirable.

Computer experience required.

KNOWLEDGE:

Knowledge of reception tasks and clinic policies.

Knowledge of how to use office equipment, including phone and computer.

Knowledge of customer service concepts and techniques.

SKILLS:

Skill in operating a computer and copy machine.

Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.

ABILITIES:

Ability to communicate clearly in person and on the phone and establish and maintain cooperative relationships with patients, families, physicians, and staff.

Ability to organize and prioritize tasks effectively.

Ability to read, understand and follow oral and written instructions and file correctly by alphabetic or numeric systems.

PHYSICAL/MENTAL DEMANDS:

Sitting and/or standing for extended periods of time. Occasional stress related to dealing with patient problems and workload. Light lifting (less than 10 pounds). Manual dexterity for using a computer keyboard.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well lit and ventilated. Possible exposure to communicable diseases. Contact involves dealing with vulnerable populations (i.e., elderly, ill and injured) in a compassionate and patient manner.

EXPOSURE DETERMINATION TO BLOODBORNE PATHOGENS:

Category III: Classification in which employee has no occupational exposure to bloodborne pathogens.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Radiology Associates of Tallahassee is an EOE and drug and smoke free workplace.