Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health Benefit Allowance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts

ROLE DESCRIPTION:
Cesar Ramos Insurance Agency Inc is seeking an organized and efficient specialist to fulfill a role that consists of (80% Service/20% Sales ) of administrative duties and supporting insurance agents in gaining and keeping customers; with some light sales involved. As a Customer Service Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
• Assist office with pivot sales, approx. 20% of your role.

QUALIFICATIONS:

• Dedicated to customer service
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Ability to obtain a Property and Casualty License prior to start date
• Life/Health License (bonus if have).
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs

BENEFITS:

• Salary plus commission/bonus (starting at $21/hr)
• Paid time off (vacation and personal/sick days)
• Health benefits allowance
• Growth potential/Opportunity for advancement within my office