Account Manager

Account Manager

Enterprise cybersecurity is broken. Current annual cybersecurity spending is roughly $150B, with most enterprises spending heavily to deploy, manage, and configure hundreds of different tools for marginal security benefit. At Zip, our goal is to build software that makes enterprise cybersecurity reasonable — reducing bloat by bundling and configuring opinionated security tooling, and synchronizing everything from device management to application security under one central pane of glass.

We are hiring an Account Manager to own customer accounts post-sale, with responsibility for onboarding, ongoing account management, renewals, and long-term customer success.

Role Overview

As an Account Manager at Zip Security, you will own a portfolio of customer accounts after the deal closes. You will be responsible for leading onboarding, managing the ongoing customer relationship, ensuring customers successfully realize value from Zip, and owning renewals and retention over time.

This role is highly execution-oriented and relationship-driven, with clear commercial accountability. Success depends on strong operational discipline, process creation and tracking, and the ability to build trust with customers while coordinating across internal teams.

Account Operations & Lifecycle Management

• Own a portfolio of customer accounts from post-sale handoff through renewal and expansion

• Serve as the primary point of contact for customers, managing day-to-day communication and long-term account strategy

• Own customer renewals end-to-end, including renewal planning, risk identification, forecasting, and execution

• Track account health, milestones, and risks, taking proactive action to retain and grow accounts

• Build and maintain strong, consultative relationships with customer stakeholders to help improve their security posture using Zip

• Collaborate closely with Sales on expansion opportunities when appropriate

Customer Onboarding & Technical Implementation

• Lead customer onboarding from sales handoff through successful deployment

• Coordinate and execute onboarding activities, including initial technical setup, configuration, and implementation with customer teams

• Define onboarding milestones, timelines, and success criteria

• Manage high-touch or complex onboarding scenarios and escalate internally as needed

• Create and maintain onboarding documentation, runbooks, and customer-facing status reporting

Process & Systems Ownership

• Establish and maintain internal systems for tracking onboarding progress, account health, and renewals

• Identify operational gaps, inefficiencies, or recurring issues and propose improvements

• Maintain clear documentation and repeatable processes to support scale

• Provide structured customer and operational feedback to Product, Engineering, and internal stakeholders

Qualifications

• 2–6 years of experience in Account Management, Customer Success, Customer Operations, or similar post-sales roles

• Demonstrated ownership of customer accounts, including onboarding and ongoing account management

• Experience owning or supporting customer renewals and retention in a B2B environment

• Ability to manage multiple accounts, timelines, and workflows simultaneously

• Comfortable working with technical stakeholders such as IT, security, or system administrators

• Strong operational discipline, organization, and attention to detail

• Clear, professional communicator who builds trust with customers and internal teams

• Location: New York, NY or Washington, D.C.