Front Desk Agent

Wayfinder Waikiki Front Desk Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki.

We are looking for a highly motivated individual to join our Front Desk team as a part-time Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a knowledgeable resource for information about the hotel, its amenities, and the local area.

If you enjoy connecting with people from all over the world and creating meaningful experiences, we want to hear from you! This is a tremendous opportunity for a driven individual to grow a career in hospitality at a world-class property.

Essential Functions:

• Perform daily front desk procedures, including check-ins, check-outs, reservations, and guest inquiries.
• Maintain a thorough working knowledge of the reservation system and front desk procedures.
• Address and resolve guest complaints promptly and professionally.
• Process guest payments according to established procedures and policies, including proper cash handling and credit card authorizations.
• Communicate efficiently with other hotel departments to support special requests, late check-outs, maintenance needs, and guest concerns.
• Assist with pre-registration and room blocking of reservations; prepare for group arrivals and departures.
• Provides the highest level of service to guests at all times.
• Perform other duties as assigned by management.

What We Are Looking For:

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Experience with OPERA hotel reservation software preferred.
• Ability to work flexible hours, including weekends, nights, and holidays.

Compensation: $27.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.