Project Manager

Restoration Project ManagerThe Restoration Project Manager leads field production for residential and commercial water, fire, smoke, mold and related restoration projects. This role is responsible for overseeing job progress, supervising technicians, ensuring quality and budget compliance, managing documentation for insurance purposes, and serving as the primary point of contact for customers and adjusters. Strong leadership, technical knowledge, and customer service skills are essential to success in this position.Key ResponsibilitiesManage and oversee residential and commercial restoration projects from start to completionSupervise and support technicians assigned to each job, ensuring safety, quality, and efficiencyMonitor drying, demolition, mitigation, and restoration activities to ensure scope complianceCommunicate job processes, timelines, and next steps clearly to customersInterface with insurance adjusters, customers, and internal teams to resolve issues and ensure job successCreate or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelinesInspect and scope losses onsite; document damages with clear notes and job photosMaintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursementTrack labor, equipment, and materials used and communicate billable events appropriatelyConduct quality assurance inspections, obtain customer approvals, and request payments when necessaryTrain and mentor technicians as neededQualificationsHigh school diploma or equivalent; college degree preferredStrong background in restoration and/or construction, including knowledge of building materials and repair methodsExperience managing teams and leading field operationsProficiency with Xactimate and mobile job documentation software preferredExcellent communication, problem-solving, and customer service skillsValid driver's license with a satisfactory driving recordAbility to work independently, manage multiple priorities, and meet deadlinesWillingness to participate in an on-call schedulePreferred CertificationsWRT – Water Damage Restoration TechnicianASD – Applied Structural Drying TechnicianFSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianPhysical Requirements & Work EnvironmentAbility to lift up to 70 pounds and perform physically demanding tasks as neededAbility to stand, walk, bend, crouch, and work for extended periodsMust be able to wear required personal protective equipment, including respiratorsWork performed in both indoor and outdoor environments with varying conditionsThis position description reflects the general duties of the role and may be modified as business needs require. Employment is at-will, and reasonable accommodations may be provided in accordance with applicable laws. Compensation: $70,000.00 - $85,000.00 per yearBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.