Residential HVAC Service Manager

Since 1996, Carew Heating & A/C, Inc. has been the go-to for quality service in our community. We are a dedicated team of home service experts who always go the extra mile to ensure peak performance for our customers' heating, air conditioning, plumbing, and electrical systems. We are looking for a high-energy, hands-on Residential HVAC Service Manager to take the reins of our service division in Watertown, WI. This isn’t a desk job where you just look at spreadsheets; we need a leader who loves getting into the field alongside our technicians to sharpen their troubleshooting skills and elevate their customer service game. If you are a technical expert who knows how to inspire a team, deliver top-tier service, and help technicians maximize every customer interaction, Carew is the long-term home you’ve been looking for. Why work for Carew? Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too! Employee benefits start on the 1 st of the month following hire date. Medical (3 affordable medical plans to choose from), Dental and Vision Insurance Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance Employee Assistance Program (EAP) Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield 401k with Company Match! Tuition Reimbursement Paid Time Off and 9 Paid Holidays Compensation: $80,000-$100,000 salary plus bonus What You'll Do: Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency. Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation. Oversee the daily pulse of the service department—including dispatching efficiency, scheduling flow, and tracking service callbacks—to maximize productivity. Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics. Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools. Champion a zero-compromise safety environment, ensuring all field operations match industry regulations and company safety standards. What You Bring: A background of successful leadership within an HVAC service department or a closely related residential service environment. A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site. Comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way. Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff. Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment. A valid driver’s license with an acceptable driving record, and the ability to clear our standard drug screening and background check. Physical Requirements & Work Location Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers. Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets. Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds. Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods. Ready to step out of the corporate box and lead a department where your impact is truly valued? If you are a field‑tested leader who loves building up technicians and driving department success, we want to hear from you. Apply today to claim your seat at Carew Heating & A/C, Inc. and take your management career to the next level! #J-18808-Ljbffr