Director of Operations

Director of Operations

A growing real estate development and property management company is seeking an experienced Director of Operations to oversee and optimize operations across a diverse multifamily portfolio spanning market-rate, affordable, and tax credit communities. This executive leadership role is responsible for driving operational performance, financial results, team development, and portfolio-wide consistency across approximately 4,500 units. This position is ideal for a strategic and hands-on operations leader who thrives in a fast-paced environment, understands multifamily operations at scale, and enjoys building high-performing teams and systems.

What You'll Do

Oversee operational performance across a diverse multifamily portfolio totaling approximately 4,500 units. Lead and support Regional Managers and corporate department leaders across operations, facilities, compliance, HR, marketing, and IT. Review property financials, operational KPIs, occupancy trends, and NOI performance across the portfolio. Drive revenue optimization initiatives, leasing strategy discussions, and operational consistency company-wide. Oversee annual budgeting processes and monitor budget variance reporting. Conduct regular operational reviews and collaborate with Regional Managers to improve asset performance. Support hiring, onboarding, and leadership development for onsite and regional teams. Ensure compliance with company policies, operational procedures, and property management standards. Maintain oversight of property management software administration, training, and user management. Coordinate portfolio-wide operational calls and leadership meetings. Review delinquency, collections, and recertification reporting to support strong financial performance. Assist with bonus program development and operational incentive structures. Travel to properties as needed to support operations, training, audits, and performance initiatives.

Why You Matter

This role plays a critical leadership function across the organization. Your ability to drive operational excellence, support high-performing teams, and improve portfolio performance directly impacts resident satisfaction, NOI growth, and the long-term success of the company.

What It Takes

710+ years of multifamily property management or operations leadership experience. Experience overseeing large multifamily portfolios across multiple asset classes preferred. Strong financial acumen including budgeting, forecasting, variance analysis, and NOI management. Proven leadership experience managing Regional Managers and multi-site teams. Experience with affordable housing and tax credit operations is highly preferred. Strong understanding of leasing strategy, occupancy management, and operational KPIs. Experience administering or managing property management software platforms. Excellent communication, organizational, and leadership skills. Ability to balance strategic planning with hands-on operational execution. Willingness to travel approximately 40% as needed.

Ideal Candidate Traits

Strategic and solutions-oriented. Strong operational and financial mindset. Calm under pressure and highly organized. Collaborative leadership style. Accountable, professional, and team-focused. Adaptable in a fast-growing environment.

The Perks!

$135,000 $150,000+ annual compensation. Comprehensive Health Coverage. Dental & Vision Insurance. Group Term Life & AD&D Insurance. Voluntary Supplemental Benefits. 401(k). Generous PTO Policy. 11 Paid Company Holidays. Well-being initiatives and employee wellness support. Opportunity to help lead and scale a growing multifamily platform.