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Senior SaaS Support Engineer - Mentorship & Impact

Hirebridge

Hirebridge in California is seeking a Senior Technical Support Engineer to join a fast-moving SaaS-focused unit. You will analyze complex product issues, troubleshoot in customer environments, and deliver high-quality resolutions via chat, email, or phone. You will mentor junior engineers, collaborate with cross-functional teams, document knowledge, and contribute to knowledge base quality while maintaining CSAT targets and timely case closure. #J-18808-Ljbffr Hirebridge

Vacancy posted 3 days ago
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