Senior SaaS Support Engineer - Mentorship & Impact
Hirebridge
Hirebridge in California is seeking a Senior Technical Support Engineer to join a fast-moving SaaS-focused unit. You will analyze complex product issues, troubleshoot in customer environments, and deliver high-quality resolutions via chat, email, or phone. You will mentor junior engineers, collaborate with cross-functional teams, document knowledge, and contribute to knowledge base quality while maintaining CSAT targets and timely case closure. #J-18808-Ljbffr Hirebridge
- ...business unit to focus on our SaaS business—an area where we... ...bigger competitors. As a Senior Technical Support Engineer, you will focus on in-... ...contributions to the team, mentorship to new engineers, and other... ...targets with significant impact on departmental results. Has...SeniorWork at office
$106.7k - $121.7k
A leading financial services firm is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have a strong background in system engineering and troubleshooting, with at least 4 years of experience...SeniorRemote job$136k - $160k
...in San Francisco to own the User Experience and drive operational programs. This role requires 5-7 years of IT support experience with deep expertise in SaaS and identity management tools. The ideal candidate will be calm under pressure and lead through influence, ensuring...Senior- Axon in San Francisco is hiring a Technical Support Engineer (Tier-2+) to support customers and internal teams on the Axon 911 platform, ensuring... ..., performance, and operational excellence across a growing SaaS environment. You will collaborate with Engineering, Product...SeniorWork at office
- Datadog, located in San Francisco, is searching for a Premier Support Engineer to assist their Premier Customer base. This role focuses on responding... ...client relationships. The ideal candidate has 5+ years in a SaaS technical support role, along with knowledge in programming...Senior
$136k - $160k
...Administration platform supports 9,000+ funds and SPVs,... ...enhance the strategic impact of fund CFOs. Recognized... ...Carta. Our IT Support Engineers are the human face of IT... ...complex issues across our SaaS and identity stack (... ...at least 2 years in a senior or lead role at a fast‑...SeniorWork at office$125k - $150k
.... About The Role At Sentry, Support is an engineering discipline. Our customers are... ...the most complex, high-impact architectural puzzles. Sentry... ...a strategic consultant for senior engineers at our largest enterprise... ...of solving high‑complexity SaaS problems. Strong Coding...SeniorHourly payFull timeNight shift$98k - $147k
...backgrounds to thrive. Senior IT Engineer at Amplitude (... ...access provisioning, SaaS license management, and... ...& Access Reviews: Support SOC 2 evidence collection... ...to deliver high-impact projects. Communicate... ...our people. We offer mentorship programs, management training...SeniorWork at officeHome officeFlexible hours- Fountain is seeking a Technical Support Specialist to join our global frontline support team in helping customers deploy and integrate... ...problems, and craft clear tickets while collaborating with engineering and product teams. We value a Bachelor’s degree or equivalent,...Senior
$170k - $240k
Finix Payments is seeking a Senior Product Designer in San Francisco. This role emphasizes ownership and... .... The designer will work hands-on, define high-impact features, and collaborate closely with Product and Engineering teams. The expected salary range is $170,000 - $...SeniorWork at office- ...0 years of B2B sales experience, excels in relationship management, and has a proven track record in closing deals. This full-time role offers competitive compensation and the potential for significant impact in technology-driven sectors. #J-18808-Ljbffr Valli VenturesSeniorFull time
- Axon is seeking a Technical Support Engineer (Tier-2/3) to support customers and internal teams on the Axon 911 platform. You will troubleshoot complex issues, maintain high reliability, and contribute to scalable support operations in a fast-paced environment. You will...Senior
- ...Enterprise Advertisers, providing bespoke support and driving complex technical projects... ...Measurement, Delivery etc. Lead complex engineering projects end-to-end — including new API... ...large-scale integration builds, and high-impact bug fixes — partnering with Engineering...Senior
$140k - $187k
Senior Community Support Engineer At Retool, we build a platform that turns natural language into production‑ready code. The Senior Community Support... .... Own various projects and improvements that directly impact community health metrics such as response time, engagement...SeniorWork at office- ...growing need for customer‑centric support. As we broaden our product... ...’re adding Community Support Engineers to provide technical advice... ...Retool. WHAT YOU'LL DO As a Senior Community Support Engineer, you... ...improvements that directly impact Community health metrics like...SeniorWork at office
- About the Team The Technical Support team is responsible for ensuring... ...Technical Success, Product, Engineering and others to deliver the... ...support operations. Join the Senior Support Engineering (SSE) team... ...proactively detect customer impacting issues in real time. In partnership...SeniorWork at officeRelocation packageNight shiftWeekend work
- ...dynamic technology company is seeking an experienced Enterprise Support Engineer in San Francisco or remotely within the US. The role involves... ...functions. Ideal candidates will have a strong background in SaaS support and excellent communication skills. This position offers...SeniorRemote job
- ...elevate product narrative and drive business impact. The ideal candidate should have a minimum of... ...experience in product marketing leadership within B2B SaaS and proven success managing large teams. You will directly manage senior PMM leads and serve as a key thought partner...Senior
$150k - $250k
Join to apply for the Senior IT Engineer, LRC role at Airwallex About Airwallex... ...‑like energy who want real impact, accelerated learning, and... ...Corporate IT drives our IT support, IT engineering and business... ..., GCP, etc.) and across our SaaS portfolio (SFDC, Slack,...SeniorFull timeWorldwide- Athelas is searching for a senior Growth leader to architect and operate its growth engine. This role demands direct involvement... ...genuinely owning the metrics that impact revenue. Successful candidates... ...programs, especially within the B2B SaaS or healthtech sectors, and will...Senior
- ...experience in demand generation within B2B SaaS, with a proven track record in planning... ...with sales and marketing teams to create impactful outreach strategies targeting enterprise... ..., comprehensive health plans, and a culture of support and growth. #J-18808-Ljbffr AbridgeSenior
- Zendesk is looking for a Senior Manager, Pricing Strategy to drive monetization efforts for its products.... ...of experience, strong analytical skills, and expertise in SaaS pricing models, making this a unique opportunity to impact business growth. #J-18808-Ljbffr ZendeskSeniorRemote job
$190k - $250k
...platform company in San Francisco is seeking a Senior or Principal Product Manager to spearhead... ...expansion into new markets and launching impactful use cases. Ideal candidates have 4-8+... ...experience, with a strong focus on SaaS scaling. Competitive salary range is $190...Senior$160k - $220k
Hinge Health is seeking a Senior Product Designer to create cohesive product experiences... ...teams, and emphasize quality and mentorship within the design pod. The compensation... ...between $160K and $220K, reflecting the impactful work you'll contribute to in the healthcare...Senior- Alloy.ai is looking for a Senior Customer Success Manager in Emeryville, California. You'll manage a portfolio of Mid-Market and Enterprise... ...voice of the customer. Ideal candidates have 3+ years in SaaS customer success, possess exceptional analytical problem-solving...Senior
- ...shaping the product roadmap, engaging with customers, and working closely with engineering to deliver impactful solutions. Ideal candidates will have 4 to 10 years in product management at a B2B SaaS company, with proven experience in digital marketing tools for e-commerce....Senior
- ...scaling rapidly and seeking a Senior Technical Recruiter to lead full-cycle hiring across Engineering, Product, and Design. You’ll own... ...Join a fast-growing AI-driven SaaS company with real momentum and... ...ownership of your pipeline and impact across a $1.3B business. #J-18...Senior
- BCG Attorney Search is looking for a skilled mid-senior associate in San Francisco with four to seven years of experience in California employment law. The role involves managing complex litigation cases, supervising junior associates, and providing strategic counseling...Senior
- ...Distinction Group is seeking a Senior Customer Marketing Manager in... ...development of a customer evidence engine. This strategic role focuses... ...with 4-8 years of B2B SaaS experience will produce engaging... ...sales and leadership to define impactful customer narratives. This is a...Senior
- ...varied campaigns and storytelling initiatives, ensuring clarity and impact. With a strong focus on brand communication, this position... ...over 10 years of experience in copywriting, especially within B2B SaaS. Intercom offers a competitive salary, comprehensive benefits, and...Senior
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