Senior Community Support Engineer
$140k - $187kRetool
Senior Community Support Engineer At Retool, we build a platform that turns natural language into production‑ready code. The Senior Community Support Engineer provides technical assistance in public spaces such as the Developer Forum and live Office Hours, and creates scalable knowledge resources for our developer community. Responsibilities Engage daily with users via the Developer Forum and live Office Hours. Debug issues related to JavaScript, SQL, databases, and APIs. Explore the codebase, logs, and test instances to resolve complex problems. Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible. Augment 1:1 support with scalable knowledge‑base articles. Advocate for customer needs and collaborate with Engineering and Product on improvements. Facilitate developer engagement and feedback during Office Hours and forum discussions. Own various projects and improvements that directly impact community health metrics such as response time, engagement, and deflection. Qualifications 3+ years of experience in support engineering, advocacy, or developer education roles. Advanced proficiency in JavaScript and web development. Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0, Okta, SAML). Ability to lead live troubleshooting calls and assist customers with Retool. Strong written and verbal communication skills in English. A creative, problem‑solving mindset with a user‑first approach. Passion for education and empowering developers through teaching. A critical eye for identifying process gaps and a track record of building out systems to address them. Experience creating or contributing to technical knowledge bases, documentation, or self‑serve resources at scale. Familiarity with major cloud providers (AWS, Azure, or GCP) and networking and containerization tools such as Docker or Kubernetes is a plus. Benefits & Compensation
- Base salary range: $140,000 – $187,000 per year
- Additional compensation in the form of equity and/or commission (dependent on the position offered)
- Hybrid work location in the United States with a comprehensive benefits plan including medical, dental, vision, and 401(k)
- Opportunities for professional growth and participation in a collaborative culture
- Location: United States, hybrid work model
Vacancy posted 4 days ago
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