Operations & Quality Lead

• Conduct regular inspections at client locations to ensure cleaning standards and scopes of work are being met
• Document deficiencies, photos, corrective actions, and inspection results
• Communicate issues to cleaning staff and ensure corrective work is completed
• Follow up and re-inspect when necessary
• Identify recurring quality issues and work with the Manager and cleaning teams to resolve them
• Proactively address service concerns before they become client complaints
• Assist with client walkthroughs, follow-ups, and new account start-ups

• Maintain a regular presence across assigned client accounts
• Provide direction, coaching, and support to cleaning staff
• Assist with onboarding, site orientation, and training of new employees
• Help coordinate coverage for call-ins and employee absences
• Communicate schedule changes and operational priorities to staff
• Address routine service and performance issues, escalating larger concerns to the Manager when appropriate
• Step in with hands-on operational support when needed to ensure service commitments are met

• Monitor cleaning supplies and inventory at client locations
• Coordinate and complete supply deliveries as required
• Identify equipment issues and help coordinate repairs or replacements
• Ensure cleaning teams have the supplies and equipment needed to perform their work effectively

• Is dependable, accountable, and takes ownership of their responsibilities
• Has excellent attention to detail and a strong eye for cleaning quality
• Is confident providing direction, coaching, and constructive feedback
• Communicates professionally with employees, management, and clients
• Is organized and capable of managing multiple accounts and priorities
• Can work independently, use good judgment, and solve problems in the field
• Takes initiative and addresses issues rather than waiting for them to be reported
• Is adaptable and willing to support the operation where needed

• Valid driver’s licence
• Reliable vehicle and ability to travel regularly between client locations
• Ability to successfully pass a criminal record check
• Comfortable using a smartphone, email, and basic scheduling or inspection applications
• Availability to work a flexible schedule, including some evenings and additional hours when operational needs require

• Competitive hourly compensation based on experience
• Company gas card for approved work-related travel
• Opportunity for additional hours based on operational needs
• Opportunity for increased responsibility as the company grows
• A varied, hands-on role with meaningful independence in the field
• Support from an established Manager while having a direct impact on employees, clients, and service quality

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise , and all hiring decisions will be made by the management of this franchise . All inquiries about employment at this franchise should be made directly to the franchise location, and not to  ServiceMaster of Canada Ltd .