Business Development Manager

Connex One is a UK based market leading “Omnichannel” provider, providing powerful in-house AI technology to intelligently transcribe and assess calls, with an ever expanding platform of communication channels, including Email, Live chat, WhatsApp, SMS and Facebook. Established in 2013 Connex One is now present in 5 continents, with a global headcount of over 450 global employees, based between our offices in Manchester, Durban (South Africa), Miami (USA), Melbourne (Australia), Stockholm (Sweden) and Spain (Barcelona). Role Objectives The Business Development Team Leadership role is an opportunity to join a fun, fast paced and dynamic team that sells the Connex One product globally. We're looking for an individual that can collaborate with the Head of Business Development to drive a team of Business Development Representatives towards success and motivate them to exceed set KPIs and targets on a daily basis. This is a role in which you will need to lead from the front in various ways. Core Responsibilities & Duties: Leading From The Front: Managing and motivating the team on a day to day basis as well as par-taking in Business Development work yourself i.e. meeting the outlined responsibilities of a Business Development Executive as per the BDE job description. Operational Tools: Full understanding of how to use the designated CRM and call handling system and ensuring the team uses these tools accordingly. Team Incentives: Collaborate with the Regional Head of Business Development to create and run weekly/ monthly and quarterly incentives for your team. Reporting: Ensuring the team meets daily call volume and talk time expectations. Running and maintaining a performance-based weekly report detailing the Initial Calls and Meeting Ready Leads booked by your team. Accountability: Being responsible for tracking your team’s punctuality, identifying areas of improvement as well as verticals to target. Social Leadership: Collaborating with the Regional Head of Business Development in the arrangement of team bonding activities - inside & outside the office. Please note: BDE Disciplinaries, salary reviews and dismissals are all handled by the Regional Head of Business Development and HR Department. Experience & Qualities Experience in technology led, volume, 24/7 business is essential Knowledge and experience of a SaaS environment is advantageous but not essential Exposure to international business is desirable Ability to coach, lead, inspire, support, and motivate colleagues Interpersonal skills Building structured sales activity High energy and motivating Self-Management Working knowledge of Google systems Telephone sales skills Qualifications & Skills Previous outbound sales experience Excellent written and verbal communication skills Self-motivated, enthusiastic and professional Knowledge and experience of software sales would be an advantage but not essential Interpersonal skills and eagerness to work as part of a team #J-18808-Ljbffr ConnexAI