Salesforce Application Support Analyst (Hybrid Onsite)

Job Title Salesforce Application Support Analyst (Hybrid Onsite) Location Hartford, CT Duration 9 months Pay Rate $55/hr on C2C / 1099 all inclusive or $50/hr on W2 Note Candidate Must Be Local. This is a HYBRID position which requires the contractor to be onsite at least one day a week. Purpose The Office of Early Childhood is seeking an Application Support Analyst to provide end‑user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams. Scope of Work The Contractor will provide day‑to‑day technical support for end users of the Salesforce‑based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution. Responsibilities Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal. Assist technical analysts with enhancements, testing, and documentation. Participate in agile ceremonies, backlog refinement, and release readiness discussions. Perform root cause analysis and collaborate with developers on bug resolution. Support UAT test cycles and portal validation activities. Maintain clear communication with stakeholders and users. Top Skills Windows 10 Adobe Acrobat Communication skills both verbal and written IT Communication Specialist Learning ability Software Troubleshooting Team work Microsoft Office Recruiter Details Name: Lokesh Contact: Eight three two – Nine nine zero -Two four two six #J-18808-Ljbffr GSK Solutions