Warehouse Operations Specialist

Warehouse Operations SpecialistRH2 Station - Grand Prairie, TX 75052OverviewLevel Entry Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category WarehouseDescriptionPosition PurposePlan and coordinate the logistics services, storage and/or distribution operations within the PGL organization or the activities of external organizations that are engaged with PGL in storing or distributing materials or products.TasksPack, re-pack, unload, and position product/goods in or around transportation vehicles.Carry needed tools or supplies from storage or trucks and return them after use.Attach identifying tags to containers or mark them with identifying information.Read work orders or receive oral instructions to determine work assignments or material or equipment needs.Record numbers of units handled or moved, using operational documents.Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.Sort, record & organize cargo/customer goods before loading and unloading or situating for storage.Confer with customers by telephone, email or in person to provide information about products or services related to their contracted offerings, take or enter orders and obtain details regarding inventory or storage.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.QualificationsQualificationsEducation and ExperienceYears of Experience: 0 - 1 years related experienceEducation: High school diploma or equivalent and/or Industry related certificationKnowledgeTransportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.SkillsActive Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking — Talking to others to convey information effectively.Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Time Management — Managing one's own time and the time of others.Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Coordination — Adjusting actions in relation to others' actions.Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Reading Comprehension — Understanding written sentences and paragraphs in work related documents.AbilitiesOral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression — The ability to communicate information and ideas in speaking so others will understand.Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension — The ability to read and understand information and ideas presented in writing.Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Near Vision — The ability to see details at close range (within a few feet of the observer).Speech Clarity — The ability to speak clearly so others can understand you.Speech Recognition — The ability to identify and understand the speech of another person.Written Expression — The ability to communicate information and ideas in writing so others will understand.ToolsBar code labelsBar code reader equipmentBarcode scannersDesktop computersLaptop computersTablets (I-Pad, Galaxy…)Digital camerasDolliesForkliftsLift trucks Hand trucks or accessoriesPallet jacksTechnologyCompliance softwareElectronic mail softwareEnterprise resource planning ERP softwareManufacturing resource planning MRP softwareCustomer resource management CRM softwareLogistics and supply chain software (CargoWise ediEnterprise)Spreadsheet softwareMicrosoft Excel and other office applications