Social Work Administrative Assistant

Dialysis Social Work Administrative Assistant

Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a strong culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.

The Dialysis Social Work Administrative Assistant supports the licensed social worker in providing psychosocial services to patients receiving dialysis treatment. This role assists with care coordination, resource linkage, patient support, and administrative duties to enhance patient well-being and treatment adherence.

Schedule: Part-time, 30 hours/week @ three 10-hour days, shifts starting at 7am

Compensation: Pay range $24-$27 per hour, depending on qualifications and experience

Benefits:

• Comprehensive medical, dental and vision benefits
• Life and long-term disability insurance provided at no additional expense to employee
• Paid time off (PTO) including holidays
• Extended Sick Bank (ESB) in addition to PTO paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Employee assistance program
• Wellness program
• Among others

Responsibilities

What You Can Expect

Patient Support & Engagement

• Assist in providing emotional support to patients adjusting to dialysis treatment (e.g., hemodialysis or peritoneal dialysis).
• Reinforce education on treatment adherence, coping strategies, and lifestyle adjustments.
• Observe and report changes in patient mood, behavior, or psychosocial status to the social worker.

Care Coordination

• Help coordinate patient services including transportation, housing, financial assistance, and community resources.
• Assist SW with preparing and distributing a variety of documents and information - monthly psychosocial assessment package, patient contact & insurance updates, welcome package for new patients, information for QAPI meetings, Patient Quality of Life Surveys, updating transplant list, etc.
• Input various patient information in Darwin - patient consents, history, healthcare proxy, etc.
• Review patient Grievance and Complaint binder daily.
• Coordinate and assist SW with Lobby days and quarterly workshops for patients.

Administrative Support

• Maintain accurate and timely documentation in patient records per facility policy.
• Assist with scheduling appointments, follow-ups, and patient outreach.
• Help track patient compliance and attendance issues (e.g., missed or shortened treatments).

Patient Advocacy

• Advocate for patient needs under the supervision of the licensed social worker.
• Assist patients with navigating insurance, benefits (Medicare/Medicaid), and financial concerns.

Team Collaboration

• Work closely with interdisciplinary team members including nurses, dietitians, and physicians.
• Participate in care planning meetings and contribute relevant observations, as needed.

Qualifications

Successful Candidates Bring:

• Strong communication and interpersonal skills
• Organizational and documentation skills
• Ability to maintain confidentiality (HIPAA compliance)
• Empathy and cultural sensitivity
• Basic knowledge of community resources

Education/Training:

• High school diploma required.
• Associate's or Bachelor's degree in Social Work, Human Services, or related field preferred.
• Prior experience in healthcare, dialysis, or social services preferred.
• Experience working with chronically ill or vulnerable populations is a plus.

DCI's Differentiator:

Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation's largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations.