Desktop Support Engineer L1

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Roles And Responsibilities Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Good To Have Skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Note Engineers are expected to bring their own protective eyewear and composite-toed shoes. All remaining safety gear will be provided onsite. #J-18808-Ljbffr Iron Systems