Billing Clerk

Job Description

Job Description

We are looking for a detail-oriented Billing Clerk to join our team in Sunnyvale, California on a Contract basis. This position supports payment and card-related operations by handling billing activities, wire transactions, and member inquiries with a strong focus on accuracy and service. The ideal candidate will help maintain compliance standards, resolve account-related issues efficiently, and contribute to the smooth day-to-day operation of the department.

Responsibilities:
• Process domestic and international wire requests while confirming member information and following required compliance procedures.
• Support billing operations by preparing statements, updating account records, and maintaining accurate transaction documentation.
• Assist with card servicing tasks, including account updates, payment-related requests, rewards support, and issue resolution.
• Respond to inquiries from members and internal teams through multiple service channels with professionalism and timely follow-up.
• Review transactions and account activity to identify discrepancies, correct errors, and uphold service quality standards.
• Perform audits and routine checks to ensure operational accuracy, regulatory alignment, and proper recordkeeping.
• Handle billing collection activities and coordinate with relevant parties to address outstanding account matters.
• Contribute to departmental initiatives and special assignments that improve operational performance and support business goals.• At least 2 years of experience in billing, financial operations, or a related administrative support role.
• Working knowledge of billing systems, computerized billing processes, and statement preparation.
• Experience handling wire transfers with strong attention to accuracy, security, and compliance requirements.
• Background in customer service with the ability to communicate clearly and professionally with members and staff.
• Familiarity with billing collections, account maintenance, and transaction research.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with standard office software and data entry systems used in billing and payment operations.