New Patient Care Coordinator Position (Tribeca Physical Therapy)

Job Description

Job Description

Tribeca Physical Therapy is seeking an experienced, part-time Front Office Patient Care Coordinator to support our premium outpatient clinic.

This in-person, patient-facing role is ideal for someone confident on the phone and skilled at delivering exceptional hospitality while managing scheduling, insurance verification, payments, and new-patient follow-up in a fast-paced setting.

We’re looking for a proactive, detail-oriented problem solver who enjoys working with people and supporting a team. You’ll help create a warm, seamless, hospitality-driven experience from a patient’s first call through every visit.

This role begins part-time, with the potential to grow into a full-time position based on performance and business needs.

Requirements

• 3–5 years of front-desk experience required
• Healthcare insurance, billing, and collections experience preferred
• Strong sales and objection-handling skills, including converting inquiries into evaluations and following up with prospective patients
• Ability to thrive in a premium outpatient setting, delivering exceptional hospitality while multitasking effectively, anticipating patient needs, and solving problems quickly
• Flexibility and reliability, including the ability to adapt to changing priorities and occasionally cover shifts when a teammate is unexpectedly unavailable
• A collaborative mindset and willingness to support the team

Responsibilities

• Manage front-desk operations, including computer work, phones, reports, statistics tracking, and scorecards
• Contact incoming leads from online sources and Facebook ads
• Schedule new-patient evaluations and follow up with prospective patients
• Welcome patients and prospective patients with a warm, VIP-level experience
• Check in new and existing patients; collect and review required paperwork
• Verify insurance benefits and obtain authorizations
• Collect patient payments and manage check-in/check-out procedures
• Schedule follow-up visits appropriately
• Help create an organized, positive, and enjoyable patient experience

Position Details:

• In person: 225 Broadway, 27th Floor, New York, NY
• Monday–Friday, 7:45 AM–11:00 AM
• Enjoy a beautiful Tribeca view while working with an exceptional team

This Role Is Ideal for Someone Who Is

• Growth-oriented — celebrates wins, welcomes feedback, and learns from challenges
• Professional and dependable — consistently punctual, accountable, and prepared
• People-oriented — genuinely enjoys connecting with patients and collaborating with a team
• Adaptable and flexible — remains composed and effective as priorities shift throughout the day

Benefits & Perks for Full-Time Team Members

• Accrued paid sick leave
• Paid time off and holiday pay (f/t only)
• Health, dental, and other insurance options (f/t only)
• 401(k) plan
• Continuing education reimbursement (f/t only)
• Mentorship and sales-training workshops
• Advancement opportunities (f/t only)
• Complimentary use of the fitness center

Sound like a great fit? We’d love to hear from you.

- Tribeca Physical Therapy Team