Personal Assistant

Assistant

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world's most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

About The Opportunity

Scott Dunn Private is seeking a highly organized and service-driven Private Travel Assistant to support an elite team delivering ultra-personalized luxury travel experiences to members across the UK, USA, and APAC. This role combines concierge excellence, operational precision, and creative thinking to help create unforgettable journeys and lifelong client relationships. Working closely with Private Travel Managers and Travel Consultants, you will play a critical role in enhancing every stage of the member experience, from booking support and concierge arrangements to personalized surprises and post-booking administration. If you thrive in a fast-paced luxury environment and have a passion for exceeding expectations, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

• Provide seamless support to Private Travel Managers and Travel Consultants, ensuring operational excellence and accuracy across bookings.
• Act as a trusted partner to the team by coordinating administrative, concierge, and member service activities.
• Follow operational processes and champion best practices across the Scott Dunn Private team.
• Review bookings and documentation to identify discrepancies and minimize potential errors.
• Enhance member bookings through the coordination of restaurants, tours, spa treatments, shows, and other personalized requests.
• Anticipate member needs and proactively deliver exceptional service.
• Liaise with hotel concierge teams, suppliers, and travel consultants to ensure flawless travel experiences.
• Create memorable surprise-and-delight experiences tailored to members' preferences.
• Maintain accurate records within internal systems and databases.
• Manage booking timelines to ensure documentation and post-booking administration are completed on schedule.
• Collaborate with product teams to build and maintain supplier relationships.
• Coordinate gifts and personalized touches for members when appropriate.
• Maintain current destination knowledge and concierge resource information.
• Ensure destination partners are fully prepared to welcome members and support their travel experience.
• Capture and maintain member preferences within internal systems in a compliant manner.
• Support timely collection of outstanding balances.
• Attend supplier meetings, training sessions, and educational opportunities to enhance destination knowledge.
• Research UHNW travel trends, publications, and member insights to support service innovation.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Experience in a sales support, luxury service, travel, concierge, or administrative support role.
• Experience supporting high-net-worth or ultra-high-net-worth clients is beneficial.
• Strong interest in luxury travel and exceptional customer service.
• Understanding of luxury service standards and UHNW member expectations.
• Proven ability to manage multiple priorities and meet deadlines.
• Exceptional organizational and planning skills.
• High level of attention to detail and accuracy.
• Strong relationship-building and communication skills.
• Self-motivated with a proactive and positive approach.
• Experience delivering personalized customer experiences and exceeding client expectations.
• Demonstrated creativity in developing surprise-and-delight experiences.
• Ability to work effectively under pressure.
• Flexibility to support members across multiple time zones and occasionally outside standard business hours.
• Willingness to attend training, supplier meetings, and destination familiarization trips.
• Commitment to continuous learning and staying informed on luxury travel trends.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location Solana Beach, CA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $25.48. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io